We are talking about them and us and how we can make judgements on groups of people without getting to know them.

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00:00 Introduction

02:20 Stereotyping

03:40 Generalisations, Deletions and Distortions.

05:40 Labels

09:25 Beliefs

11:35 Language Barriers

12:55 Know your biscuits

14:18 Missed opportunities

14:55 Outro