Sarah Woolliscroft & Wayne Calderbank: Synergy: Passionate about claims management (286)

InsTech - insurance & innovation with Matthew Grant

Jan 28 2024 • 26 mins

In this episode, Matthew Grant sits down with Sarah Woolliscroft, Group Head of Operations & TPA and Wayne Calderbank, Group Data and Performance Director at Claims Consortium Group (CCG) for an exploration of the importance of technology in the claims industry and CCG's journey into the world of artificial intelligence.

Synergy originated as a solution developed internally by CCG to enhance its claims management processes but has evolved since its launch into a platform that streamlines the claims handling process to support customer service and business performance.

Key Talking Points Include:

  • The role of technology in the claims industry
  • The significance of passion and shared goals within an organisation
  • How measurable goals and targets within a platform can add value
  • The benefit of understanding the nuances of customer communication
  • Where Synergy is focusing its AI efforts next

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Continuing Professional Development

This InsTech Podcast Episode is accredited by the Chartered Insurance Institute (CII). By listening, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

  • Describe how technology continues to shape and improve the claims management process
  • Outline how generative AI can be leveraged to analyse customer sentiment
  • Identify the significance of measurable goals and shared passion within an organisation in achieving business targets

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 286 page of the InsTech website or email to let us know you have listened to this podcast.

To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.