Tom Burroughs: Chief Technology Officer, Synergy Cloud: Building a frictionless claims process (247)

InsTech - insurance & innovation with Matthew Grant

May 28 2023 • 33 mins

This week we’re back talking to Synergy Cloud - it's about claims - and Matthew Grant is talking to Tom Burroughs, Chief Technology Officer, the intrapreneur within the parent company Claims Consortium Group creating a new product and a new business. We cover a range of topics relevant to anyone building or using software, not just in claims, including:

  • What insurance can learn from the travel industry
  • How to build technology in collaboration with the customer
  • It plugs but does it play? Tips for finding the best integrations tools for your product
  • Designing with your customer’s customer in mind
  • Digital collaboration today in a post-pandemic world

To learn more about what you should value when you are developing software, podcast guest Tom recommends the Agile Manifesto.

If you enjoyed this episode and want to keep listening, we recommend Episode 166 with Jeremy Hyams, CEO of Claims Consortium Group.

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Continuing Professional Development - Learning Objectives

InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast, you can claim up to 0.5 hours towards your CPD scheme.

By the end of this podcast, you should be able to meet the following Learning Objectives:

  • List some of the considerations made by product developers when selecting appropriate integration tools
  • Explain the role of the customer in technology development and the importance of effective collaboration
  • Summarise the benefits and limitations of digital collaboration for software providers

If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 247 page of the InsTech website or email to let us know you have listened to this podcast.

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