Insurtech Story Podcast

Insurtech Story

A podcast for all insurtech lovers. Short and crisp talks on what's going on in the insurtech market and how it will shape our future. read less
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Episodes

Cyber Insurance Beyond Ransomware
Feb 17 2024
Cyber Insurance Beyond Ransomware
In the rapidly evolving landscape of cyber threats, cyber insurance has traditionally focused on mitigating losses primarily from ransomware attacks. However, as cybercriminals diversify their tactics, the scope of cyber insurance is expanding beyond ransomware to encompass a broader array of risks. This shift reflects the growing recognition among businesses of the need for comprehensive protection against a range of cyber threats, including data breaches, supply chain vulnerabilities, and social engineering scams. As organizations seek to bolster their resilience in the face of these challenges, cyber insurance providers are adapting their policies to offer more tailored coverage and proactive risk management solutions. Points of discussion: 1. How has the rise of sophisticated cyber threats beyond ransomware influenced the evolution of cyber insurance policies, and what new coverage options are emerging to address these challenges? 2. What are some key considerations for businesses looking to enhance their cyber insurance coverage beyond ransomware, particularly in light of the increasing frequency and complexity of cyber-attacks? 3. In what ways can organizations leverage cyber insurance as a strategic tool beyond mitigating financial losses, such as improving cybersecurity posture and fostering a culture of cyber resilience? Speaker Bio: John Pennick, is the Financial Risks Director and member of the board at Berkeley Insurance Group UK Limited. John is a highly experienced Financial Risks Director specializing in Professional Indemnity, Cyber, and other specialist insurances, with over 30 years of expertise. He advises businesses on managing and insuring financial, legal, and regulatory risks, offering practical advice and in-house training. John is a market leader in Cyber insurance and a founding member and Chairman of the British Insurance Brokers’ Association’s Cyber Focus Group. He regularly speaks at Cyber conferences and networking events and collaborates with organizations such as the CBI, Willis Towers Watson Network, and Institute of Fundraising. John is a key liaison with the government, Information Commissioner’s Office, and Association of British Insurers.
Innovations in Insurance Billing and Payment Infrastructure
Feb 15 2024
Innovations in Insurance Billing and Payment Infrastructure
Exploring the forefront of insurance technology, our podcast delves into the latest innovations reshaping billing and payment infrastructure within the industry. Through insightful discussions with our speaker, we unravel how Insurtech firms leverage cutting edge technologies like blockchain and AI to streamline processes and enhance customer experiences. From overcoming regulatory hurdles to forecasting future trends, we uncover the dynamic landscape where traditional practices meet digital transformation. Join us as we navigate the complexities, opportunities, and challenges driving the evolution of insurance billing and payment systems. Points of discussion: 1. How are Insurtech companies leveraging technology to enhance the efficiency and transparency of insurance billing and payment processes? 2. Can you discuss some of the most promising innovations in insurance billing and payment infrastructure, and how they're addressing longstanding challenges within the industry? 3. What role does, emerging technologies such as blockchain, artificial intelligence, and machine learning play in revolutionizing insurance billing and payment systems, and what are the potential implications for insurers and policyholders alike? Speaker Bio: Shaun Quincey, is the CEO & Co-founder of Simfuni, New Zealand. Shaun is a payments expert known for his buy now, pay later venture which was later sold to Latitude in 2019. His passion for innovation led to Simfuni's inception, targeting insurance payments. Simfuni aims to digitize and streamline insurance payments, prioritizing customer preferences and integrating with industry software. Beyond transactions, Simfuni sees payments as vital to service consumption, aiming for seamless experiences. Their vision includes intuitive insurance payments, enhancing customer understanding, and engagement for sellers. Shaun’s journey reflects a commitment to elegant payment solutions, positioning Simfuni to revolutionize the insurance payment landscape with user-friendly, efficient processes.
Exploring the Impact of 'Cashless Everywhere' Initiative in India
Feb 8 2024
Exploring the Impact of 'Cashless Everywhere' Initiative in India
In the ever-evolving landscape of health insurance, the General Insurance Council has ushered in a transformative era with its ground-breaking initiative, 'Cashless Everywhere.' This innovative move promises policyholders the liberty to choose any hospital for treatment, introducing a cashless facility, even beyond the insurer's network. The General Insurance Council envisions this initiative as a remedy to the financial strain often experienced by policyholders. This podcast delves into the intricacies of this initiative, exploring its potential to streamline the claims process, enhance policyholder experience, and serve as a potent tool in the ongoing battle against insurance fraud. Points of discussion: 1. How does the 'Cashless Everywhere' initiative by the General Insurance Council of India aims to address the current challenges faced by policyholders when seeking treatment in hospitals outside their insurer's network? 2. How does the 'cashless everywhere' facility plan to alleviate the financial stress on policyholders and streamline the claims process 3. How does the 'Cashless Everywhere' initiative contribute to enhancing trust in the system and creating a more seamless experience for policyholders? Speaker Bio: Segar Sampathkumar, is the Director for Health Insurance at General Insurance Council of India. Sampath’s appointment at GIC, aims to implement comprehensive changes within the sector, ultimately leading to the establishment of a 100% cashless payment system. Sampath, prior to joining GIC, held the position of Insurance Ombudsman in Chennai for nearly two years and his experience also includes serving as a general manager responsible for the health insurance portfolio at New India Assurance, the largest non-life general insurer in India.
Generative AI model evaluation and usage in Insurance
Feb 5 2024
Generative AI model evaluation and usage in Insurance
In the dynamic landscape of insurance, the integration of generative AI models has emerged as a transformative force, reshaping traditional approaches to risk assessment, claims processing, and overall decision-making. As these sophisticated models become integral to industry practices, questions surrounding their evaluation metrics, real-world applications, and ethical implications become paramount. In this podcast, we delve into the intricacies of generative AI's role in insurance, exploring key metrics, practical successes, and the ethical considerations that guide their development. Join us as we navigate the intersection of artificial intelligence and insurance, unraveling the promises, challenges, and evolving landscape of this cutting-edge technology. Points of Discussion: 1. How do you see the evolution of AI/ML solutions being used in Insurance industry, and the changes being brought by Gen AI technology? 2. Can you provide examples of successful Gen AI applications in insurance, and what lessons have been learned from these implementations? 3. What ethical considerations and steps are being taken to address potential biases in the development and deployment of Gen AI models in the insurance industry? Speaker Bio: Goutam Kanjilal leads the Global Delivery-Insurance operations at Exavalu. He is a seasoned technology professional with over 25 years of experience in the IT industry focused on Insurance customers across geographies. Over the years, he has played various management and leadership roles in Insurance Consulting, Market Development, Product Development, Program Delivery, Practice Development, and Delivery Management. Before joining Exavalu, Goutam was part of Cognizant, where he played various key roles within Insurance practice. Goutam has been involved in several strategic initiatives where he worked closely with global and regional Insurers in their core and digital transformation programs in the Life, Group Benefits, Retirement, and P&C domain. Goutam holds a B.E. in Mechanical Engineering.
How traditional brokers can embrace technological Innovations
Feb 3 2024
How traditional brokers can embrace technological Innovations
As the insurance industry undergoes a digital revolution, traditional brokers grapple with the need to embrace technological innovations. This podcast delves into the strategies for seamlessly integrating technology into their practices, enhancing client services, and optimizing operations. Exploring the challenges inherent in this transition, it provides insights into overcoming obstacles and staying competitive amid the rise of insurtech start-ups. Discover the key advancements traditional brokers should prioritize to not only survive but thrive in the dynamic landscape, ensuring their continued relevance in an industry undergoing rapid transformation. Points of discussion: 1. In navigating the intersection of tradition and technology, how can traditional insurance brokers effectively integrate and leverage technological innovations to enhance their client services and streamline operations? 2. As technology continues to reshape the insurance landscape, what specific challenges do traditional brokers face in adopting new tools and platforms? What strategies can be employed to overcome these challenges and ensure a seamless transition to a more tech-savvy approach? 3. With insurtech start-ups disrupting the industry, how can traditional brokers stay competitive and relevant? What are the key technological advancements that brokers should prioritize to not only survive but thrive in the evolving insurance market? Speaker Bio: Harprem Doowa, is the Founder at Eazy Digital. He was most recently the co-founder and CEO of Frank Insurance, an online digital broker based out of Thailand that innovated the way insurance was bought and sold. He successfully exited the company to Bolttech in 2020 and continued to work for Bolttech and CDO and Head of Insuretech for another 2 years before going back to his entrepreneurial roots.
Synergies in cyber security and insurance
Jan 15 2024
Synergies in cyber security and insurance
In an era marked by escalating cyber threats, the intersection of cybersecurity and insurance has become a critical focal point for safeguarding businesses. This podcast explores the synergies between these two domains, delving into the evolving strategies and collaborative efforts that industry experts employ to navigate the complex landscape of cyber risks. From identifying shared challenges to harnessing innovative solutions, we unravel the integral relationship between cybersecurity and insurance, shedding light on how organizations can fortify their defences, mitigate risks, and foster resilience in the face of an ever-changing digital threat landscape. Welcome to a conversation at the nexus of security and assurance. Points of discussion: 1. How are the evolving dynamics of cyber threats influencing the collaboration between the cybersecurity and insurance industries, and what synergies can be identified in addressing the rapidly changing risk landscape? 2. In the realm of cybersecurity and insurance, what key challenges and opportunities arise when attempting to align strategies and practices? How can organizations effectively navigate these complexities to enhance their overall risk management approach? 3. With the increasing frequency and sophistication of cyberattacks, how do cybersecurity and insurance professionals collaborate to develop innovative solutions and frameworks that not only mitigate risks but also promote a more resilient and adaptive security posture? Speaker Bio: Hilario Itriago, is the President of Boxx Insurance USA. Hilario a seasoned insurance professional, boasts over 20 years in the industry, predominantly with RSA Insurance Group. Notably, he served as Regional COO and later CEO of a USD 1.2 billion business spanning six LATAM countries, achieving a remarkable 19.4% CAGR from 2010 to 2014. With extensive expertise in diverse markets like the UK, the Baltics, and LATAM, Hilario has proven leadership in steering substantial business growth and facilitating strategic transactions.
Tech trends for insurance product flexibility
Dec 27 2023
Tech trends for insurance product flexibility
In this podcast episode, we explore the dynamic intersection of technology and insurance, delving into the transformative trends that are reshaping the flexibility of insurance products. Our discussions with industry expert unveil the cutting-edge role of innovations such as AI, blockchain, and Insurtech solutions. Real-world case studies spotlight successful implementations of these technologies, showcasing how insurers are crafting adaptable products that cater to the evolving needs of policyholders. We also address the delicate balance insurers must strike between adopting new technologies for flexibility and ensuring security, compliance, and an optimal user experience. Join us to unravel the tech trends revolutionising insurance flexibility. Points of discussion: 1. In the rapidly evolving landscape of insurance, technology plays a pivotal role. Could you highlight specific technological trends that are currently transforming the flexibility of insurance products, and how these innovations are reshaping the way insurers approach product development? 2. With the rise of Insurtech and advancements like AI and blockchain, there's a significant impact on the flexibility of insurance offerings. Can you share real-world examples or case studies where technology has been successfully harnessed to create more adaptable insurance products, meeting the diverse needs of policyholders? 3. How do insurers balance the adoption of new technologies to enhance flexibility in product development while ensuring security, compliance, and a positive user experience for both customers and industry stakeholders? Speaker Bio: Randel Bennet is the founder and Principal Consultant of Qixent Insurance Services, a consultancy firm specializing in providing innovative insurance solutions. Prior to forming Qixent, Randel was the Vice President of Strategic Partnerships at Swiss Re, and he was also the co-founder of an insurtech focused on auto insurance, besides being a product management leader at various insurance brands.
Unleashing the Power of Enterprise Analytics in Insurance
Dec 23 2023
Unleashing the Power of Enterprise Analytics in Insurance
In this episode, we delve into the transformative world of enterprise analytics within the insurance industry. As data becomes increasingly abundant, insurance companies are leveraging advanced analytics to gain valuable insights, enhance decision-making processes, and optimize overall business performance. Join us as we explore the latest trends, challenges, and success stories in the realm of enterprise analytics, shedding light on how insurers are harnessing the power of data to drive innovation, improve customer experiences, and stay ahead in an ever-evolving landscape. From predictive modelling and risk analysis to personalized customer solutions, our expert guests will share their insights into the pivotal role analytics plays in shaping the future of insurance. Whether you're a seasoned professional in the industry or just curious about the intersection of data and insurance, this episode promises to unravel the intricacies of enterprise analytics and its impact on the insurance ecosystem. Points of discussion: 1. How has the role of enterprise analytics evolved in the insurance industry, and what notable changes have you observed in recent years? 2. What are the primary challenges insurers face when implementing enterprise analytics, and are there any specific strategies or solutions that have proven effective in overcoming these hurdles? 3. In what ways is enterprise analytics reshaping customer experiences in insurance, and can you share a brief example of a successful application? Speaker Bio: Amit Boni, is the Founder & CEO of Ensuredit. Ensuredit is an insurtech that enables and empowers end customers and Insurance Intermediaries with AI-based product platforms for transformational customer experience.
Navigating the Affordability Conundrum in Health Insurance
Dec 10 2023
Navigating the Affordability Conundrum in Health Insurance
In this podcast episode, we will tackle the pressing issue of cost control in health insurance, striving to unravel strategies that can render coverage more accessible and affordable. Our discussion spans around innovative approaches within the industry, exploring how technology can be harnessed to identify cost saving opportunities without compromising the quality of care. Additionally, we take a global perspective, examining successful instances where either government policies or private initiatives have effectively implemented cost control measures in health insurance. Points of discussion: 1. How can innovative cost control measures be implemented in the health insurance industry to make coverage more affordable for a broader range of individuals? 2. In the current landscape of rising healthcare costs, what role do technology play in identifying opportunities for cost control within health insurance plans? 3. How can these insights be leveraged to drive down premiums? Any used cases you can share from the global market? Speaker Bio: Prasad Krishnamorthy, is the Vice President - Products, at Perfios. Prasad has been creating B2B solutions across BFSI and Supply Chain use cases for more than two decades. He is passionate about using the best of technology like IoT, ML and AI to solve real-world inefficiencies. In his current role as the head of Insurtech solutions at Perfios, leveraging Perfios' robust data framework to provide solutions across the Insurance spectrum for Automating people intensive processes - making them faster, cheaper, and better. Understanding and Analyzing varied large scale data to enable real time decision making, identifying and mitigating Risk and Fraud is also part of the role.
The Transformative Potential of Generative AI for Insurance
Dec 4 2023
The Transformative Potential of Generative AI for Insurance
Generative AI is revolutionizing the insurance industry by leveraging advanced algorithms to create synthetic data and simulate diverse scenarios. This technology enables insurers to enhance risk assessment models, optimize underwriting processes, and streamline claims management. By generating realistic data sets, AI facilitates more accurate predictions, improving the industry's ability to assess and mitigate risks. Additionally, generative AI contributes to personalized pricing models and innovative product development, tailoring insurance offerings to individual needs. As insurers harness the power of generative AI, they gain a competitive edge, fostering efficiency, precision, and agility in an ever-evolving landscape. Points of discussion: 1. What does Generative AI mean to you? And what does it mean in the context of insurance? 2. What are some key Generative AI use cases across the insurance value chain that you are witnessing? 3. Insurance companies are known to have a large volume of legacy data assets. What are the key challenges customers face when integrating AI technologies with existing legacy systems? How can these challenges be effectively addressed? 4. Any parting thoughts especially for organizations on how they can build their Generative AI adoption strategy? Speaker Bio: Arunima Gautam is the Go To Market and Products Leader for the Financial Services and Insurance Business Unit in Quantiphi. In her time with Quantiphi as an Insurance leader, she has successfully spearheaded digital transformation initiatives for multiple Fortune 500 enterprises across the globe, helping them modernize cloud infrastructure through new-age data and AI/ML solutions. In her current role, Arunima runs the go-to-market for Global Insurance companies and is the product owner for Dociphi, Quantiphi’s AI-driven document-processing SaaS product, designed to help insurance carriers, brokers, and 3rd party administrators streamline and modernize document-heavy business workloads. Among other things, Dociphi’s enterprise-ready Generative AI Assistant powered by Large Language Models enables insurance knowledge workers to enhance productivity with in-domain QnA, automated claim and policy document summarization.
Impact of AI in Brazil’s property insurance
Oct 24 2023
Impact of AI in Brazil’s property insurance
Artificial intelligence (AI) is reshaping Brazil's property insurance sector, offering advantages to insurers and policyholders. AI enhances risk assessment by analyzing diverse data, from location details to claims history. It enables personalized pricing, ensuring fairer premiums. Additionally, AI aids in fraud detection, identifying suspicious patterns in claims. Chatbots and virtual assistants enhance customer service, while IoT devices like fire sensors prevent losses. Automation expedites claims processing, boosting customer satisfaction. AI's data analysis capabilities help insurers identify trends, refining underwriting strategies. The future entails a data-centric approach, IoT integration, climate change considerations, and tailored policies to meet evolving customer demands, amid a competitive market landscape. Adapting to these trends will be crucial for insurers in Brazil. Points of discussion: 1. How is artificial intelligence revolutionising the property insurance sector in Brazil, and what specific benefits does it offer to both insurers and policyholders? 2. Could you elaborate on the role of IoT in property insurance underwriting? How does it enable real-time risk assessment and what impact does it have on policyholder behaviour and pricing adjustments? 3. What are the key trends and changes shaping the future of property insurance underwriting in Brazil? Speaker Bio: Hermes Brancaliao, is the Head of Property & Energy Underwriting – Brazil Market at Swiss Re. Hermes has over 25 years of experience in the insurance sector, where he specializes in Property and Casualty, particularly in Large Risks and the Medium Market. He holds a degree in Production Engineering, an MBA in Business Management from FGV and UCI-University of California Irvine, and a Master's in General Administration from Uninove. His career includes roles at prominent companies such as Real Seguros, HSBC Bamerindus Seguros, Yasuda Seguros, and Itaú XL Seguros. Since 2013, he served as the Head of Property & Energy Underwriting at Swiss Re Corporate Solutions Brazil. Additionally, he has shared his expertise as a professor in insurance postgraduate courses. Besides, he is also the author of a book which is on - Major Risks Property Insurance.
Driving Efficiency and Customer Satisfaction: The Power of Digitised Claims
Sep 20 2023
Driving Efficiency and Customer Satisfaction: The Power of Digitised Claims
In this podcast episode, we delve into the transformative impact of digitised claims processes on the insurance industry. Exploring the fusion of technology and insurance, we discuss real-world success stories, illustrating how companies have harnessed digitisation for remarkable efficiency gains and elevated customer satisfaction. Our expert guest breaks down the crucial elements of a thriving digitised claims platform, shedding light on how they revolutionise operations. From accelerated claims processing to enhanced fraud detection, we unravel the manifold benefits. Join us as we navigate the future trends poised to further revolutionise claims processing in this dynamic, tech-driven landscape.   Points of discussion:   1. How has the digitisation of claims processes revolutionised the insurance industry in terms of efficiency and customer experience? 2. Can you share some real-world examples of how companies have successfully implemented digitised claims systems and seen tangible improvements?   3. What are the key components of a successful digitised claims platform, and how do they contribute to streamlined operations and improved customer satisfaction? Speaker Bio: Troy Stewart, is the President & Chief Operating Officer at Brush Claims. Stewart started at Brush Claims 12 years ago as a field adjuster, then shifted into a quality assurance review position, where he rose to the ranks of vice president of daily claims. Appointed as the COO, president and partner in 2018, Stewart was essential in the development of Brush Claims’ software suite Hubvia, which is planned to hit the market in late 2023. He also played a large role in the evolution of the HyDAP claims handling program, which boasts a 68-hour cycle time. And all these are a part of Brush Claims. In 2021, Stewart participated on behalf of Brush Claims in cohort seven of the prestigious Lloyd’s Lab by Lloyd’s of London. Excellent Troy! Very notable achievements.
Enhancing Security in Insurance Transactions
Aug 27 2023
Enhancing Security in Insurance Transactions
In the digital age, securing insurance transactions is paramount. Technologies like digital identity verification and biometric authentication bolster security while ensuring a seamless experience. Challenges persist, with cyber threats evolving. Blockchain offers data immutability, enhancing protection. Artificial intelligence swiftly identifies fraud patterns, maintaining security without compromising user experience. Balancing these aspects underscores the industry's commitment to secure insurance transactions in an increasingly interconnected world. Points of discussion:   1. How are technologies like digital identity verification and biometric authentication enhancing security in insurance transactions? 2. What challenges do insurers face in securing customer data during transactions, and how is blockchain technology addressing these challenges? 3. How do AI and machine learning detect fraud in insurance transactions while maintaining a seamless customer experience? Any notable examples? Speaker Bio: Dheepak Rajoo, is the Chief Information Officer at Royal Sundaram General Insurance where he is responsible for Technology, Data and Transformation. He is a business-oriented technology leader, adept at bridging the business-tech gap with a keen grasp of goals and processes, offering diverse transformations for thriving in today's dynamic market. His visionary intellect positions companies on the disruptive forefront, blending visionary thinking and agility. Across industries like banking, insurance, and finance, Dheepak hones his passion for efficiency, operational excellence, and enriched customer experiences. He's a catalyst for agile organizations, driving change at Royal Sundaram as CIO. At RBL Bank, he led multi-channel digital transformation, establishing an efficient IT PMO, tripling IT delivery speed through Agile. Dheepak spearheaded AXA Paris' digital shift, reimagined ING's banking processes, and facilitated Bharti AXA's data migration.
Unraveling the Customer Experience Behind Shipping Insurance
Aug 15 2023
Unraveling the Customer Experience Behind Shipping Insurance
Shipping insurance is a vital safeguard in the realm of e-commerce and logistics. It provides customers with financial protection against the uncertainties of shipping, including damage, loss, or theft of their purchased items during transit. This coverage reassures customers, enhancing their trust in online shopping and the reliability of shipping services. Shipping insurance matters as it not only ensures customers receive their products intact but also cultivates positive experiences, reinforcing brand loyalty. In the dynamic landscape of e-commerce, offering shipping insurance demonstrates a commitment to customer satisfaction, reducing friction and instilling peace of mind throughout the purchasing journey.   Points of discussion:   1. Can you elaborate on the key challenges customers often face when it comes to shipping insurance? How do these challenges impact their overall experience with e-commerce and shipping services? 2. In the realm of customer experience, how can shipping insurance be better integrated into the overall purchasing process? What strategies or innovations have you observed that successfully enhance customer satisfaction and trust in this aspect?   3. How has technology-driven innovation influenced the evolution of shipping insurance, and what role does advanced tracking, data analytics, and automation play in enhancing the overall customer experience within this context? Speaker Bio: Dan Spitale, is the Director of Customer Journey & Sales at UPS Capital.
The Importance of Human Element in Underwriting
Jul 27 2023
The Importance of Human Element in Underwriting
The Importance of the Human Element in Underwriting explores how human intuition, experience, and empathy add value to the risk assessment process, complementing automated systems. This podcast highlights the role of underwriters in building trust with policyholders, providing personalised experiences, and addressing ethical considerations to ensure fairness and inclusivity in insurance underwriting. Points of discussion: 1. In an age where automation and data-driven decision making are becoming more prevalent in underwriting, how do you see the human element adding value to the process? 2. Customer experience is a critical aspect of insurance underwriting. How do you believe the human touch in underwriting impacts the way insurers interact with policyholders? 3. Ensuring fairness and avoiding biases in underwriting decisions is essential. How do you approach ethical considerations in the underwriting practices, and what steps can one take to mitigate potential biases? Speaker Bio: Ben Webster, is the Co-founder of Agile Underwriting Services. Ben is a seasoned professional with a remarkable track record in the insurtech space. With a passion for developing innovative insurance platforms, Ben has successfully built and scaled multiple bootstrapped insurtech start-ups from the ground up, turning them into profitable businesses. His extensive experience spans over 15 years, making him a true veteran in the industry. His deep understanding of the insurance landscape, combined with his technical expertise, enables him to drive transformative change and create meaningful value for both insurers and the policyholders.
Revolutionising Financial Inclusion in the Insurance Sector
Jul 24 2023
Revolutionising Financial Inclusion in the Insurance Sector
Digital public infrastructure acts as a catalyst for financial inclusion in insurance by improving connectivity, enabling digital payments, and facilitating data analysis. Through collaboration between governments and insurers, an enabling environment is created to bridge the gap and expand access to insurance products. This infrastructure empowers individuals and communities, particularly in underserved areas, by providing them with convenient access to insurance information, affordable premium payment options, and tailored insurance products based on data analysis. By leveraging digital technologies and public infrastructure, financial inclusion in insurance becomes a reality, promoting economic stability and resilience for previously marginalised populations.   Points of discussion: 1. Can you explain what financial inclusion means in the context of insurance and why it is important?   2. What role does technology play in advancing financial inclusion in insurance? Are there any specific digital solutions that have proven effective?   3. How does digital public infrastructure contribute to financial inclusion in the insurance sector? What specific elements of digital infrastructure, such as connectivity and digital payment systems, are essential for expanding insurance access? Speaker Bio: Rajiv Malhan, is the Head of FinTech innovations and Digital Public Infrastructure at Aditya Birla Capital. Rajiv is a strategic and tech savvy leader with more than 20 years of progressive experience in conceptualising and implementing Business & Digital Transformation strategies. He works closely with the Executive Leadership Team and Business Heads across various department in BFSI Domain to develop digital & business transformations roadmap. He also collaborates and strategies to ensure, transformational initiatives are fully integrated to organisational objectives and customer expectations. He is an expert in solving complex business problems across the organisation impacting revenue, cost and customer experience by crafting simplified journeys through digital tools. Being an expert in his field, he is invited as a Keynote Speaker at various Forums to comment on Digital Public Infrastructure, Financial Inclusion, Emerging Technologies, Customer Experience, Customer Engagement Strategies, Simplified Customer Journeys, Gamification of Services & Metaverse in Insurance Domain to name a few.
The power of synergy in modern insurance
Jul 18 2023
The power of synergy in modern insurance
The power of synergy in modern insurance is reshaping the industry, driven by advanced technologies and collaboration. Insurers leverage AI and data analytics for efficient underwriting, claims processing, and risk management. Collaborative efforts between companies share resources, expertise, and data, enhancing operational efficiency and customer experiences. A customer-centric approach offers seamless, personalised services. Regulatory compliance and ethical considerations shape synergistic endeavours. Emerging trends like blockchain and insurtech start-ups provide further opportunities. By drawing lessons from other industries, insurance is unlocking its full potential through collaboration. Points of discussion:   1. Why collaboration between insurtech start-ups and traditional insurers is crucial in today's market? Can you provide some examples of successful insurtech partnerships between start-ups and traditional insurers.   2. What are the challenges that insurtech start-ups and traditional insurers may face when entering into partnerships?   3. Can you add some best practices for insurtech start-ups and traditional insurers to foster successful collaborations.? And what's your view on the future outlook? Speaker Bio: Luca Saurwein, is the Commercial Director at Lifepal based in Indonesia, which is recognized as one of the prominent insurtech companies in Indonesia. His responsibilities encompass the facilitation of business expansion and the broadening of the company's presence beyond the online insurance marketplace. This entails strategically managing partnerships and establishing new distribution channels, which includes the implementation of offline and agency sales. Before assuming his current position, Luca occupied a senior leadership role at Allianz Indonesia. In his capacity as the Head of Transformation and Distribution, he assumed the responsibility of overseeing the Bancassurance and Automotive business units. Furthermore, he played a vital role in spearheading transformation initiatives and introducing novel solutions and innovative products specifically tailored for Allianz's operations in Indonesia.
How is the Evolution of the Mobility Market Impacting Insurance Practices
Jun 27 2023
How is the Evolution of the Mobility Market Impacting Insurance Practices
In this intriguing podcast episode, we dive into the fascinating world of insurance as it transitions from conventional auto coverage to the realm of mobility protection. Join us as we uncover how insurance companies are revamping their coverage models to cater to the evolving needs of individuals in the era of multi-modal transportation. Delve into the implications of this transformative shift, and explore the innovative approaches and strategies being employed to ensure comprehensive and adaptable coverage for various forms of transportation. Discover the challenges, opportunities, and exciting developments shaping the future of mobility protection. Tune in for an enlightening conversation!   Points of discussion:   1. As the mobility market undergoes rapid transformation with the rise of shared mobility services, autonomous vehicles, and electric transportation, how are insurance companies adapting to meet the changing needs of customers and mitigate potential risks?   2. What role does data play in shaping insurance offerings for the mobility market?   3. With the emergence of innovative mobility solutions like ride sharing, micro-mobility, and peer-to-peer platforms, how are insurance companies addressing the unique challenges related to liability, coverage, and claims management in this evolving landscape?   4. How are insurance companies adapting their coverage models and products to meet the evolving needs of individuals in the era of multi modal transportation? Speaker Bio: Luca Russignan is the Director - Insurance Intelligence at Capgemini focusing on translating market and customer research into actionable insights that drive strategic decision making. His work includes implementing effective research methodologies to understand the big picture and help C-suite executives and senior business leaders assess the implications of innovation on their business strategy. Luca’s primary areas of focus include InsurTech, Blockchain, and IoT trends. Last but not the least, Luca also co-authored several reports on the evolution of the insurance industry. He works actively with the Insurtech community as a mentor and has been a guest speaker at several industry and academic events.