Trust and technology in insurance claims

Insurtech Story Podcast

Dec 21 2023 • 20 mins

In today's digital era, advancements in technology are reshaping the landscape of claims processing. In this podcast, we explore how insurers navigate this transformation, balancing efficiency gains with the imperative to maintain trust among policyholders. From artificial intelligence to data privacy concerns, our discussions aim to unravel the challenges and opportunities presented by innovative solutions. Join us as we engage industry expert to gain insights into the evolving relationship between trust and technology, and its profound impact on the future of insurance claims.


Points of discussion:


1. How has technology transformed the landscape of insurance claims processing, and what role does trust play in this evolving ecosystem?


2. In a world increasingly reliant on digital platforms for claims handling, how can insurers build and maintain trust with their policyholders?


3. What are the key challenges and opportunities at the intersection of trust and technology in the claims process, and how are industry leaders addressing them?


Speaker Bio: Divyajot Singh, is the Principal Business Strategist at Neutrinos. In this role, Divyajot is guiding the innovation team dedicated to enabling insurers to succeed in a swiftly changing market. In addition, he is also focused on delivering concrete outcomes with strategic counsel to assist numerous clients in reaching their growth goals.