Messaging, chat bots and improving the customer experience - Interview with Donna Peeples

Punk CX with Adrian Swinscoe

Dec 5 2019 • 29 mins

Today’s interview is with Donna Peeples, Chief Customer Officer of Pypestream.com, an enterprise mobile messaging platform that features the use of intelligent automation and chatbot technology. Donna and I had a great chat about a number of things including Pypestream, what they are up to, chat bots, getting the most out of them and how customers react to them.