Do you have a customer experience strategy?

To succeed - possibly even to survive - in this new reality, organizations will need to be more connected, more digital, and more customer-centric than ever before. Customers are increasingly turning to brands that reflect their core values, such as safety and security. That’s why it is crucial now for brands to focus on providing solutions to real customers’ problems.

In this episode, Diana Njoroge a Manager in Digital Transformation at KPMG East Africa highlights how you can leverage advanced technologies to enhance your customer experience. Let's dive in!

Host: Robert Gitau, Manager - People, Performance & Culture

Useful link:

KPMG Global Customer Experience Excellence Research 2021 - https://bit.ly/43ozT9v