In this episode of the Adrian Tan Show, we welcome Gibu Matthew, Vice President and GM of Asia Pacific for Zoho Corp. With his 23 years of experience with Zoho, Gibu shares his insights about the growth and evolution of AI. The discussion revolves around 'Zia', an AI agent integrated into Zoho products, the impact of AI on customer care and work efficiency, and Zoho's long-term strategies. The conversation also touches upon the influence of AI on job markets and how Zoho is embracing AI without laying off employees. Towards the end, they delve into Gibu's incredible long-term tenure at Zoho and share valuable advice for job seekers.

Time Stamp

00:00 Introduction and Guest Background

01:13 Introduction to Zia and AI in Zoho Products

03:21 Understanding the Breadth of Zoho's Coverage

05:03 Impact of AI on Businesses and Work Efficiency

09:12 Personal Experiences and Use Cases of AI

11:44 Addressing Skepticism and Resistance Towards AI

12:04 The Role of AI in Data Processing and Security

16:56 Advice for Smaller Companies Exploring AI

19:55 Long-Term Career at Zoho: A Personal Journey

21:39 Growth and Diversity of ZOA

21:57 Journey as a Software Developer

22:52 The Culture of Ownership at ZOA

23:20 Learning from Mistakes and Growth

23:54 Competing with the Largest Companies

24:27 The Evolution of the Company and Opportunities

25:14 ZOA as an Employer

25:43 Long-term Perspective and Decision Making at ZOA

27:40 Advice for Job Seekers

29:04 Choosing the Right Industry

33:05 The Impact of AI on Customer Service

37:19 The Future of AI and Work

38:24 Adopting AI in Organizations

41:43 The Overestimation of AI's Impact

43:00 Final Thoughts and Conclusion

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