Learn the Top 3 Restaurant Profit Killers and how to fix them: https://restaurantrockstars.com/profits/ In this episode of the Restaurant Rockstars Podcast, I’m speaking with Abraham Merchant, veteran restaurateur, President & CEO of Merchant’s Hospitality. Abraham shares his philosophy on hospitality, employee retention, strategies for operational success, and the importance of public relations, marketing, and responding to online reviews. A major focus of the conversation is Abraham’s attitude towards scaling and maintaining relevance in a competitive landscape like New York City, while also expanding into new markets like Nashville and Miami. Listen as Abraham shares his restaurant journey including: • Emigrating from Pakistan and working his way up in this business • What he learned managing restaurants before starting a powerhouse restaurant group • Early challenges to ultimate restaurant success • The true meaning of hospitality and how to build a winning team • The aftermath of 9/11 and rising above the devastation to help rebuild downtown Manhattan. • Leadership philosophy, loyalty and developing company culture • A typical day at the top of the organization • Retaining staff amidst labor challenges And Abraham’s approach to adding value and growing margins amidst inflation. Don’t miss this episode, then go out there and Rock YOUR Restaurant! Roger Thank you to our sponsors: The Restaurant Academy: Everything you need to know to optimize profits and maximize sales https://restaurantrockstars.com/joinacademy/ Sculpture Hospitality is the solution to improve your bar or restaurant inventory and gain healthier profit margins! https://SculptureHospitality.com/rockstar The Birthday Club – Get new and repeat business, fill your tables, and boost sales with Birthdays: https://jointhebirthdayclub.com/BirthdayRockstar/ Popmenu: For a limited time only, popmenu is offering our listeners $100 off your first month plus an unchanging lifetime rate. FREE Demo: https://www.popmenu.com/rockstars