As our workforce gets younger, problems with staffing are becoming more complicated. Not only do most young employees not know how to communicate with customers and other staff members, but they are also constantly glued to their cell phones.

So what is a bowling proprietor to do?

In episode #10, host Mark Bares shares what he is doing in his bowling center to get his employees off their phones so they can create amazing experiences for their guests.

IN THIS EPISODE YOU’LL LEARN:

• [01:45] When your employees are on stage and off stage and how it affect your guest’s experience
• [04:30] When your employees should be allowed to use their cell phones while working
• [04:55] Why our society is struggling with cell phone addiction
• [05:32] What to do when your employees break the rules
• [07:01] Your employees will rule the roost if you don’t enforce your policies
• [10:30] It’s a bad idea to let your employees keep their phones in their pockets while working

LINKS AND RESOURCES MENTIONED IN THIS EPISODE:

• GrowBowling365.com

Thanks so much for joining me this week. Want to subscribe to the Grow Bowling 365 podcast? Have some feedback you’d like to share? Connect with us on Apple Podcasts and leave a review!