Host Clara Mount interviews Terry Castillo, Training and Development Manager for the Orange County Clerk of Courts. The first half of the show is the Crummer Connections interview recorded and broadcast in Fall 2021. The second half of the show is a panel Q&A session with Terry and selected Crummer alumni and students, featuring discussions on her career, and the importance of active listening as you serve others.

00:44 -- Introducing the panel
02:30 -- Philosophy of service
10:30 -- Backstory
18:24 -- Early career aspirations and transitions
29:38 -- Meet and greet with Terry Castillo
30:39 -- Serving on the Osceola County School Board, importance of active listening
38:03 -- Discussion of potential professions, lessons learned from role models
44:50 -- Crummer Insider Free Association
47:54 -- Measuring the impact of training and development
52:46 -- Personal and professional development
57:51 -- Closing message to the Crummer community

Books
The Hard Thing About Hard Things by Ben Horowitz -- https://www.amazon.com/dp/B00DQ845EA/ref=dp_kinw_strp_1
The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni – https://www.amazon.com/Five-Dysfunctions-Team-Leadership-Fable/dp/0787960756

Resources
Crummer Graduate School of Business -- https://www.crummer.rollins.edu

Credits
Guest -- Terry Castillo https://www.linkedin.com/in/terrycastillo/
Production by Victor Media Group, Inc. -- https://victormediagroup.co/
Creator -- J.B. Adams
Host -- Clara Mount
Executive Producer -- Gerard Mitchell
Sound Editing -- Aaron Trnka
Production Assistance -- Kyle Sawyer
Crummer Panelists – Raquel Betancourt & Kyle Sawyer