Today's Topics:

1. First, we review how standard procedures and forms provide for an effective and motivated workforce.
   
   
2. Then, we will review how to get input from all operating or work delivery stakeholders implementing the procedure and forms.
   
   
3. Then, we briefly review the business functions that must occur in business.
   
   
4. Then, we will review common customer expectations from their HVAC, plumbing, or electrical service provider.
   
   
5. Then, we will review how written operating & work delivery procedures and forms help guarantee success.
   
   
6. Lastly, we will review the 8 steps to generate maximum buy-in from your people when implementing operating or work delivery procedures and forms.