In the second part of our discussion with Ahold Delhaize’s Director Oliver Baggaley, you’ll learn about the business model of direct-to-consumer; customer value proposition and balancing it with profitability. Main points:

• Q-Commerce: Ahold-Delhaize’s partnerships with the likes of Just Eat and Deliveroo
• Borrowing best practices across global markets
• FMCG: Direct to consumer or eRetailer?
• Profitability Drivers in eCommerce
• Making it easy for the consumer

If you missed it, you can listen to Part One HERE.