In the last 20 months or so, these are the questions many leaders have had to grapple with as they paved through the realities of fostering a culture in a remote or hybrid scenario – understanding what their employees want, what are the things that their employees have had to come to terms with, both personally and professionally.

What makes a company's culture sticky? What makes it exceptional? How do organizations decide which parts of their culture to preserve and which parts to transform as things evolve?

In this episode, Nitika Goel, CMO at Zinnov, and Ruchi Bhalla, VP Human Resources (Asia Pacific), Country Head-Delivery Centers, India at Pitney Bowes, talk about how an organization's culture is its immune system and how to redefine the cultural code in this post-COVID era.