Ep.21: The Multi-Point Inspection Podcast & Dealer Marketing Magazine's Special Report: A Look At 2024-The Year Of The Better Customer Experience
The Multi-Point Inspection Podcast teamed up with Dealer Marketing Magazine's Expert Panelists Owen Moon, Tom Kline, Laurie Halter and Sarah Vantine to discuss what might be in store for dealerships and fixed-ops departments in 2024.
2024: The Year Of The Better Customer Experience
What We Talk About:
- The Year Of The Teenager
- Training For All Departments To Ensure Better Overall Customer Experience
- Pickup & Delivery Services
- Direct To Consumer
- Increasing Regulatory Enforcement Against Dealerships
- Days Wait
- Final Thoughts On 2024
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