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Customers Want to Talk to You, Not a Chatbot with Adrian Swinscoe
Humans of CX
23-06-2023 • 35 mins
In this episode, Adrian Swinscoe of Punk CX joins us to talk all about why Adrian likes and writes about CX; why customer service really isn’t all that complicated (even for the bigger brands); and how we can start bringing empathy into CX!
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