In this bonus episode of Wicked Quick biz tips, a share a customer debacle that happened to us at Wicked Good Cupcakes, shortly after our initial Shark Tank airing and right at Mother's Day.

The 3 F's are a quick mantra for you to follow and keep in mind when a less than optimal customer service experience occurs. And trust me, unhappy customers happen. But always remember...It's not so much the why as it is how you work with the customer to make them happy and trusting once again.