This week Jeff Kushmerek joins Jeff Breunsbach to talk about the difference between onboarding and implementation

Onboarding Implementation Ongoing

Finite Period

Measurement - Time to Value Measurement - Time to Launch No handoffs Multiple handoffs

Jeff K. shares his insights into how to handle the differing needs of Implementation in a way that supports the customer's goals, the metrics needed to be measured, and the outcomes that need to be defined.

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