Apologies have the potential to heal relationships, soothe hurt feelings and even begin to address historical wrongs. But they’re not always easy to offer. Karina Schumann, PhD, of the University of Pittsburgh, discusses why apologies matter, what makes for a good, effective apology and what makes for a bad one, whether women really do apologize more than men, what to do when someone wants to apologize to you but you’re not ready to forgive them, and the role of institutional and government apologies in addressing historical injustice.