Rupert Runewitsch, CEO and Founder of MY VISTA - Big Data And AI To Create A New Customer Experience
Rupert Runewitsch is a marketing specialist and entrepreneur with over 15 years working in some of the best creative shops and consultancies (glue Isobar, Leo Burnett, VaynerMedia, MediaLink). Rupert Runewitsch recently turned all his attention to being a tech entrepreneur, with his venture My Vista being backed by his previous employer, Gary Vaynerchuk.
My Vista is a Big Data and Analytics company, creating a customer experience management platform that empowers people in any service industry to deliver tailored and premium REAL world experiences for its customers. Vista is the first platform of its kind that will use explicit customer preference data to power pull rather than push-based customer interactions. Today, customer service is largely reactive and centred around the most recent purchase, issue or information request. Their vision is to fundamentally shift this paradigm and empower customer service agents to become revenue generators enabled by high-quality consumer preference data that is explicitly shared and not taken.
Rupert Runewitsch Interview Focus
1. An introduction from you - background, overview, education...
2. Career highlights
3. About Vista, your organisation and focus?
4. How does your company implement Big Data and Data Analytics?
5. What are the solutions your company offers?
6. How do you see Society 5.0 - 4IR and all areas of digital transformation?
7. What are your views on our society, technology and digital transformations?
8. What are your goals and how do you see the future of work and the main trends in tech and society?
9. With Covid-19 what ways do you envision to redesign our society with technology and social impact?
10. What are your visions for the present and future?
About MY VISTA
My Vista is a Big Data and Analytics company, creating a customer experience management platform that empowers people in any service industry to deliver tailored and premium REAL world experiences for its customers. My Vista is the first platform of its kind that will use explicit customer preference data to power pull rather than push-based customer interactions. Today, customer service is largely reactive and centred around the most recent purchase, issue or information request. Their vision is to fundamentally shift this paradigm and empower customer service agents to become revenue generators enabled by high-quality consumer preference data that is explicitly shared and not taken.
For businesses, My Vista combines a customer’s personal preferences together with proximity and timeliness of action. My Vista’s AI-driven messaging application will determine “next best action” for customer service agents together with contextualized templated responses aimed at delivering scale and efficiency.
About Dinis Guarda profile and Channels
https://www.openbusinesscouncil.org
https://www.dinisguarda.com/
https://www.intelligenthq.com
https://www.hedgethink.com/
https://www.citiesabc.com/
Dinis Guarda's 4IR: AI, Blockchain, Fintech, IoT - Reinventing a Nation
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