Tim Ferris Show Reference:

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William Ury introduces the concept of self-mastery and the critical role of self-regulation in negotiation and conflict resolution. He suggests that the power to influence others is rooted in our ability to first influence ourselves, acknowledging our inherent tendency towards reactivity. Ury employs the "balcony" metaphor to illustrate a mental vantage point from which we can detach, refocus on our primary objectives, and assess situations with greater clarity.

This elevated balcony view encourages a momentary pause between provocation and reaction, providing a pathway to navigate conflicts thoughtfully and avoid impulsive decisions we might regret, like hastily sent emails or messages.

I once received advice never to send an email, make a phone call, or send a text when feeling emotional or reactive. Ury echoes this sentiment, suggesting that such a moment of pause to reflect is not just a learned skill but an inherent human capacity that we must consciously practice.

So, when you're on the cusp of an immediate reply to an email, as you sense that emotional trigger, take a pause. Hold off. Give it 24 hours. Practice this discipline.