On this episode of Westside Stories, Bryan DaSilva, Head of Retail Operations at Westside talks about the many ways in which Westside is committed to ensuring the best shopping experience for its customers at its stores. From handling customer complaints and feedback delicately, tailoring store offerings based on location, to designing inviting store spaces, Bryan talks about how Westside believes that the customer is not just right, but also king.

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CREDITS:

Guest: Bryan DaSilva

Executive Producer: Umashan Naidoo

Creative Director: Liana Deboo

Created by Westside

This is a Maed in India production.

Head of Production: Mae Mariyam Thomas

Project Manager: Shaun Fanthome

Head of Audio Production: Kartik Kulkarni

Sound Editor & Mix Engineer (Audio Episode): Lakshman Parsuram

Mix Engineer (Video Episode): Nihar Temkar

Senior Producer: Ruchi Sawardekar

Director and Video Editor: Jishnu Guha

Recorded at The Indian Audio Company