Conflict happens between people or groups of people who feel that another person or group is blocking their needs or not enabling them to express their views in the workplace. The CIPD survey found that the most common causes of conflict are differences in personality styles or working practices.

Conflict is more likely to happen when people feel they have lost or are losing something whether that is respect, status in the workplace or particularly if they feel their job is under threat.

In this episode, we are joined by qualified workplace mediator Louise Rance, to explain what workplace conflict is, what the most common causes of conflict in the workplace are and to provide you with the right tools on how to deal with it.

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