40: Conversational AI: Past, Present & Future

Bots and Beyond

06-01-2023 • 26 mins

This podcast episode description was written partially by artificial intelligence (AI). Some people might find that cool – others might be immediately put off by the concept of using AI as a writing aid. Similarly, you might have some bad memories of an old chat bot experience – either as an annoying pop up or as a barrier to talking to a real human. But chat bots and the conversational AI powering chat bots have come a long way in recent years. It might be time to rethink your ideas on this technology and what it can do for your business.

Conversational AI is a rapidly evolving artificial intelligence technology that is transforming not only the way we interact with computers and machines but also our ability to be productive. The tech allows computers to interact with humans in a natural and intuitive way using language. Whether it's providing fast and efficient customer service or personalizing the customer experience, chatbots are revolutionizing the way we communicate and get things done.

In this episode of Bots & Beyond, host Wayne Butterfield speaks to conversational AI industry veteran and Vice President of Artificial Intelligence at Uniphore, Patrick Ehlen. Together they acknowledge how far this tech has come from its earliest iterations, investigate the current capabilities of the tech and forecast the future of conversational AI. Listen in to challenge your thoughts on this topic.

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