Robotics Process Automation

Matthew Gustitus

Robotic Process Automation (RPA) enables companies to automate routine tasks using software robots that emulate humans, so employees spend less time on manual work and more time on activities that leverage their valuable skills.Digital Workforce Solution (DWS) was founded to help companies and clients generate business value through digital transformation – including Robotics Process Automation (RPA), Business Process Manager (BPM), and Customer Relationship Manager (CRM). Unlike other advisory services, DWS is focused on ensuring companies succeed in their automation journey, through localized focus (Indianapolis and surrounding Midwest cities), measurable deliverables, and low-cost long-term engagements. read less
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Episodes

The Human Side of Healthcare Automation: Lessons from IU Health's Success
Feb 8 2024
The Human Side of Healthcare Automation: Lessons from IU Health's Success
In this insightful episode, we delve into the transformative journey of IU Health as it embraces automation, mainly through Robotic Process Automation (RPA), to enhance efficiency, accuracy, and patient care. Our guests, Angela Smith from IU Health and Matt Gustitus of Digital Workforce Solution, share their experiences and the strategic steps to integrate automation within healthcare operations. This dialogue sheds light on establishing a Center of Excellence (CoE) for automation, underscoring the critical role of consistency, governance, and the importance of building trust between business and IT. Through engaging conversations, they highlight two major automation successes: the rapid response to the NCAA's registration needs and the "Golden Ridge" process for patient registration, demonstrating the practical benefits of automation in healthcare. The episode also explores the collaborative relationship with DWS, the selection of Blue Prism as their automation tool and the collective effort in overcoming challenges and achieving continuous improvement. Emphasizing the human aspect of digital workforce integration, this discussion is a testament to the power of teamwork, open-mindedness, and the significant impact of starting small and scaling over time. Join us as we explore how IU Health navigates the complexities of automation, fostering a culture that values contributions, learning, and the seamless integration of technology to improve patient experiences.
Transforming Patient Care with RPA Part 2
Nov 21 2023
Transforming Patient Care with RPA Part 2
Welcome back to the Digital Workforce Solution podcast, where we're unfolding the impactful story of RPA in healthcare through Indiana University Health's transformative journey. Matt Gustitus of DWS, Bryan Daniels from IU Health, and Brad Hairston of Blue Prism further show the remarkable ways RPA is reshaping healthcare service delivery and enhancing patient care.In this episode, our experts reveal how RPA applications have revolutionized IU Health, spotlighting a specific case where patient registration was streamlined, leading to reduced wait times and a superior admission process. These success stories demonstrate the vast potential of RPA to overhaul healthcare operations.The discussion delves into the strategic steps and critical moments that spurred IU Health's embrace of RPA, turning initial doubts into widespread organizational enthusiasm. Our guests discuss the visionary leadership that achieved executive support and examine RPA's crucial role during the 2020 NCAA tournament, emphasizing its capacity to boost efficiency even in high-pressure scenarios.More than just a future forecast, this episode presents the real-time evolution of healthcare, with AI and automation at the forefront, crafting a more responsive system to patient needs. It's an essential listen for healthcare professionals, technology enthusiasts, and leaders, offering deep insights into this intersection of disciplines.Take advantage of this inspiring narrative of IU Health's digital transformation with RPA and AI. If you're new to the series, begin with Part One for the full context. And now, take a moment to subscribe to our podcast, share it with your network, and follow us for the latest episodes. Stay on the cutting edge of healthcare innovation with RPA and AI, and be part of the conversation shaping the future of patient care.
Transforming Patient Care with RPA Part 1
Nov 9 2023
Transforming Patient Care with RPA Part 1
Dive into the transformative world of IU Health's automation journey on this enlightening Robotics Process Automation podcast episode. Join Brad Hairston from SS&C Blue Prism, along with Bryan Daniels, the visionary VP of Revenue Cycle Solutions at IU Health, and Matt Gustitus, the automation strategist and CEO of Digital Workforce Solution, as they unveil the pivotal steps and strategies that catapulted IU Health to the forefront of operational excellence.Discover how IU Health's strategic implementation of robotic process automation (RPA) revolutionized its revenue cycle, from simplifying insurance remittances to enhancing the patient pre-registration process. Learn about the direct impact of automation on patient care and operational efficiency, and gain insights into the critical role of expert collaboration in identifying and scaling high-impact opportunities.Bryan and Matt confront the skeptics, sharing the candid challenges they faced within IT and business operations—from the initial reluctance toward RPA to the complexities of standardizing processes and translating efficiency into tangible financial outcomes.Be inspired by the leadership decisions that shaped their success, including establishing a governance committee dedicated to ensuring the alignment of automation with organizational objectives. This episode is a must-listen for healthcare professionals, IT enthusiasts, and leaders seeking to drive change and harness the power of automation in their fields.Tune in to learn how a blend of strategic vision, innovative technology, and unwavering leadership can navigate and accelerate the path to digital transformation.