Join us as we take a closer look at optimizing the patient experience and driving cost savings with Intelligent Automation (IA) or RPA for healthcare. Digital Workforce Solution CEO Matthew Gustitus leads the conversation on overcoming the challenges of leveraging your digital workforce along with your human workforce to maximize value and drive job satisfaction with our special guest, Angela Smith, Director of Process Automation at IU Health Revenue Cycle Solutions.

In this insightful episode, we delve into the transformative journey of IU Health as it embraces automation, mainly through Robotic Process Automation (RPA), to enhance efficiency, accuracy, and patient care. Our guests, Angela Smith from IU Health and Matt Gustitus of Digital Workforce Solution, share their experiences and the strategic steps to integrate automation within healthcare operations. This dialogue sheds light on establishing a Center of Excellence (CoE) for automation, underscoring the critical role of consistency, governance, and the importance of building trust between business and IT. Through engaging conversations, they highlight two major automation successes: the rapid response to the NCAA's registration needs and the "Golden Ridge" process for patient registration, demonstrating the practical benefits of automation in healthcare. The episode also explores the collaborative relationship with DWS, the selection of Blue Prism as their automation tool and the collective effort in overcoming challenges and achieving continuous improvement. Emphasizing the human aspect of digital workforce integration, this discussion is a testament to the power of teamwork, open-mindedness, and the significant impact of starting small and scaling over time. Join us as we explore how IU Health navigates the complexities of automation, fostering a culture that values contributions, learning, and the seamless integration of technology to improve patient experiences.

Welcome back to the Digital Workforce Solution podcast, where we're unfolding the impactful story of RPA in healthcare through Indiana University Health's transformative journey. Matt Gustitus of DWS, Bryan Daniels from IU Health, and Brad Hairston of Blue Prism further show the remarkable ways RPA is reshaping healthcare service delivery and enhancing patient care.In this episode, our experts reveal how RPA applications have revolutionized IU Health, spotlighting a specific case where patient registration was streamlined, leading to reduced wait times and a superior admission process. These success stories demonstrate the vast potential of RPA to overhaul healthcare operations.The discussion delves into the strategic steps and critical moments that spurred IU Health's embrace of RPA, turning initial doubts into widespread organizational enthusiasm. Our guests discuss the visionary leadership that achieved executive support and examine RPA's crucial role during the 2020 NCAA tournament, emphasizing its capacity to boost efficiency even in high-pressure scenarios.More than just a future forecast, this episode presents the real-time evolution of healthcare, with AI and automation at the forefront, crafting a more responsive system to patient needs. It's an essential listen for healthcare professionals, technology enthusiasts, and leaders, offering deep insights into this intersection of disciplines.Take advantage of this inspiring narrative of IU Health's digital transformation with RPA and AI. If you're new to the series, begin with Part One for the full context. And now, take a moment to subscribe to our podcast, share it with your network, and follow us for the latest episodes. Stay on the cutting edge of healthcare innovation with RPA and AI, and be part of the conversation shaping the future of patient care.

Dive into the transformative world of IU Health's automation journey on this enlightening Robotics Process Automation podcast episode. Join Brad Hairston from SS&C Blue Prism, along with Bryan Daniels, the visionary VP of Revenue Cycle Solutions at IU Health, and Matt Gustitus, the automation strategist and CEO of Digital Workforce Solution, as they unveil the pivotal steps and strategies that catapulted IU Health to the forefront of operational excellence.Discover how IU Health's strategic implementation of robotic process automation (RPA) revolutionized its revenue cycle, from simplifying insurance remittances to enhancing the patient pre-registration process. Learn about the direct impact of automation on patient care and operational efficiency, and gain insights into the critical role of expert collaboration in identifying and scaling high-impact opportunities.Bryan and Matt confront the skeptics, sharing the candid challenges they faced within IT and business operations—from the initial reluctance toward RPA to the complexities of standardizing processes and translating efficiency into tangible financial outcomes.Be inspired by the leadership decisions that shaped their success, including establishing a governance committee dedicated to ensuring the alignment of automation with organizational objectives. This episode is a must-listen for healthcare professionals, IT enthusiasts, and leaders seeking to drive change and harness the power of automation in their fields.Tune in to learn how a blend of strategic vision, innovative technology, and unwavering leadership can navigate and accelerate the path to digital transformation.

In this episode of the Robotics Process Automation Podcast, Shyam Patel, a Computer Science student and intern at Digital Workforce Solution, discusses his journey into technology, the challenging and rewarding experiences of his internship, and the valuable skills and accomplishments he gained from working on automation projects.

On this episode of the Robotic Process Automation Podcast, Trellis is joined by CEO, Founder and Lead Advisor of Digital Workforce Solution, Matt Gustitus to talk about the technical aspects of process automation, with a focus on the difference between Robotic Process Automation (RPA) and Application Programming Interface (API).https://www.digitalworkforcesolution.com/

Today, Trellis and Ashley are joined by Markika Harris, Lead Solution Architect at Digital Workforce Solution, to follow up on our last episode about the importance of business process documentation. In this episode, we'll expand on this topic and talk about what is needed in a process document in order to automate that process.https://www.digitalworkforcesolution.com/

On this episode, Michelle and Ashley join Trellis in a discussion about Business Process Documentation.They cover:Why Business Process Documentation is so importantHow it can improve internal operationsHow to know if a process is ready for automationThe benefits of automating a documentation processHow automation manages documentationHow to prepare for a successful automation implementationTo learn more about RPA, visit our website and follow us on LinkedIn.

https://www.digitalworkforcesolution.com/ On this episode of the Robotics Process Automation podcast, Matt is joined by DWS' new CFO, Michelle Demarco.Michelle discusses her professional background and her experience and observations within a diverse group of organizations and how it relates to process improvements.The two also discuss what drew Michelle's attention to RPA and workforce automation, the industries that can benefit from RPA, explaining the cost benefits of investing in intelligent automation to the decision makers in your organization, and a whole lot more!To learn more about RPA, visit our website and follow us on LinkedIn.

Blue Prism, a technology partner of Digital Workforce Solution, is a multinational software corporation that makes enterprise robotic process automation software that provides a digital workforce designed to automate complex, end-to-end operational activities.DWS' founder, Matthew Gustitus, was invited to join Blue Prism of Episode 163 of the Transform NOW podcast hosted by SS&C and Blue Prism.On this episode, Matt delves into the details of automation in healthcare and speaks to how rewarding automation is in this industry because it's more than just cost reduction or revenue expansion - automation is improving the patient healthcare experience.

On this episode of the Robotics Process Automation Podcast, Matt talk about setting achievable short-term goals in your digital transformation as it relates to RPA.Matt discusses the following questions: As part of our short-term goals, should we focus on where we need RPA the most, or the areas that give us the quickest returns first?Does the deployment of digital workers require changes to our computing applications?Lets say I am one of many decision makers at my company. I’m all in on RPA. Others not so much. What can I do to get more buy-in from my counterparts?Lets pretend that we have plenty of talent and plenty of time. How much can we do on our own implementing and maintaining RPA?There’s apparently an abundance of information out there on RPA, why haven’t I heard much about it?You can learn more about Robotics Process Automation by visiting https://www.digitalworkforcesolution.com/

https://www.digitalworkforcesolution.com/  On this episode of the Robotics Process Automation Podcast, Matt discusses strategic goals for rolling out RPA.It is clear that too many companies are inundated with a significant amount of marketing material and sales pitches related to automated bots and their need for a digital transformation.The reality is that companies usually don’t have enough time to research all the various options as they try to drive efficiencies and productivity within the organization. The key is to focus on a strategy that starts with basic fundamentals and allows you to build on your successes – no matter how small they might be.Matt walks you through the specific strategies that you can utilize in your organization to roll out Robotics Process Automation in the most efficient and successful way.In the next episode, we’ll expand on this topic and discuss setting achievable short-term goals to deliver on your digital transformation. In the meantime, if you'd like to learn more or schedule some time to talk to Matt, you can do so at https://www.digitalworkforcesolution.com/

https://www.digitalworkforcesolution.com/ Digital Workforce Solution founder, Matthew Gustitus, kicks off the Robotics Process Automation Podcast with Episode 1 by sitting down for an interview with FortressIQ. The Hello Human Podcast by FortressIQ covers the latest topics in artificial intelligence and how it's being applied in the real world.Matt provides some excellent insight into Robotics Process Automation and real-work examples of how it's being adapted by organizations all over the world to automate mundane and repeatable work to empower the human workers.