Q & A | How to Set Customer Expectations for Service Delays

In this episode of Drive By, a question comes in from Brian asking the best way to address long service delays at vehicle pickup. Chris and Christian explain why outlining challenges early and framing realistic timelines upfront is vital for an enjoyable customer experience down the road. Learn their tips for proactive communication, flexibility based on customer preferences, and exceeding expectations through the service process. Mastering advance notice and transparency allows advisors to grab hold of hurdles before they hurt CSI scores

Discounted Offers for Training and Books in Description Below ⬇⬇⬇

Special Discount on Our OnDemand Training - https://bit.ly/Ondemand-Special-offer

Schedule a 15-minute intro call with our team to find out how Chris Collins Signature Coaching can grow your bottom line.
http://bit.ly/CCIschedule

Got a question? Call us at 1-833-3-ASK-SDR

Grab our best selling books for your team:
Your 90-Day roadmap to your best Fixed-Ops month ever starts here:
https://swiy.co/F-ln

Millionaire Service Advisor also includes our 11-step Circle of Trust System:
https://swiy.co/F-lq

Join our Facebook Groups:
For Fixed Ops -- http://bit.ly/YTfixedopsgroup
For Independent Shop Owners -- http://bit.ly/YTRSOSgroup