On this week’s episode of Grease the Wheels, Uncle Jimmy lays out the real first step of the “K Plan” for new guys and outlines what has to happen in the interview process. Before that even happens, the job posting has to be succinct and tell the potential hire what they need to know - especially in terms of benefits and compensation. Also, where you place these ads and the keywords you target can have a drastic effect on the quality of the applicants you get. The real goal of the interview process is to figure out if they are going to be a good fit in the shop, while also figuring out what they know and what they don’t. We go into the weeds with Indeed’s “15 Interview Questions and Answers for Hiring Auto Technicians”, and right off the bat some of these answers should get you thrown out of an interview. The questions overall are good ways to get the prospective hire to tip their hand a bit as to how they approach the job and problem solve - but figuring out things like competencies on equipment really only pertain to the equipment they have in their shop. This is also a great way to gauge a potential hires attitude towards continued learning, how they deal with conflict, and their personality overall. Not nearly enough time is paid in the interview process to either of these two things, mostly because the sky high demand and extremely low supply. In this episode, we lay out some of the highlights that hiring managers need to follow if they want to find and retain any real talent within the automotive industry. We also lay out the “technician in interview” guideline which makes the competency part of an interview a lot more concrete.
Also Uncle Jimmy gives a short review of the Hunter Revolution and provides several examples of why he should NOT be a Service Manager.
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