The One with the Twilio Public Sector Chief

The Government Huddle with Brian Chidester

12-01-2022 • 47 mins


Justin Herman, Global Head of Public Sector at Twilio and former Emerging Citizen Technology Leader at the General Services Administration (GSA) joins the show to discuss the impact that the recently enacted Executive Order for Customer Experience will have moving forward. We also discuss how trends like augmented reality and the Metaverse will change the CX landscape, how smart cities will align to digital experience, and how cloud adoption can support innovation in 2022 and beyond.