28. Hiring & Firing: How to Build a Successful Team

The Dirt

27-09-2022 • 46 mins

Patrick Brown, founder and CEO of Unity Communications, joins Jim Barnish on this episode to discuss building teams and the people behind them. He shares his own journey of leaving the corporate job and the ‘dirt’ he’s gathered while growing his company from just himself to 300+ people.

How do you find the right talent to hire in a young startup when you don’t have the cash or benefits to compete with the big guys? What do you do when a great employee finds an opportunity elsewhere? How do you empower your team to make decisions and grow with you?

Join Patrick and Jim as they deep dive into creating successful teams, the costly mistakes he has made in building websites and hiring outside consultants, and why profit margin is the number one metric he is focused on.

Key Takeaways

  • Look to hire talent from unusual places. It might be someone who’s after a certain lifestyle (vs. money) or a corporate employee that hasn’t advanced through the ranks.
  • Hiring the right people is vital for any business to thrive, but so is firing those who don’t fit. Cutting them loose benefits your company, but also that person.
  • Profit margin is the one number that aligns all your financials. It shows you when you can pay your employees more, and when you need to increase prices or make other adjustments.


Patrick Brown's LinkedIn


The Icarus Deception by Seth Godin

Seth Godin's podcasts


Patrick Brown is founder and CEO of Unity Communications, an award winning Business Process Outsourcing (BPO) company. Unity helps brands hit their core metrics, streamline processes, and properly ensures business operations scale responsibly.

His career began in the Navy that led him to work and learn from leaders in various companies, governments, and NGO's. Those formative years helped cement a foundation of working with people of incredible diverse backgrounds, cultures, and stages of life. Now, with over 25 years of experience in complex service delivery products/services, his team understands the overall scope of work that clients expect, while holding vendors and employees accountable to their SLA's and roles.

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