Peter talks to Helena Zaum, Social Care Lead for Microsoft, about how local authorities and other public sector bodies have risen to the challenges presented by the COVID-19 (coronavirus) pandemic.

00:00 Introducing Helena
01:18 How COVID-19 is challenging the public sector
02:48 External vs internal challenges
03:55 New types of collaboration in the public sphere
07:25 How a more agile, low code development model can benefit citizens
09:52 Is the new development model here to stay?
12:01 Case study: a bot to tackle domestic abuse
13:14 What does the future new normal look like?
15:29 How technology can help with outbreak management
20:04 Need more and better tools? You might be licensed for them already...