Welcome everybody. My name is Wendell Bedell, author, HVAC business growth coach, and today’s presenter on Establishing Flat Rate Repair & Crew Truck & Labor Hourly Cost & Sell Rates, which focuses on how to identify your flat rate hourly costs and sell rates to deliver repair and replacement work. Wendell Bedell, HVAC Business Education Instructor and CEO, Join HVAC Success, host of the HVACPro Podcast and HVACPro Business Growth Club He has established himself as an expert sales trainer, business manager, author, and inspirational speaker in demand nationwide and Canada. He has trained thousands of HVAC professionals, conducted several hundred HVAC Business Evaluations, and authored seven residential and commercial marketing, sales, and general-service management publications. He has over 25 years of experience as a proven general manager, operations manager, and sales and marketing manager, developing successful residential and commercial-industrial HVAC service businesses. He has been a keynote speaker and trainer for ACCA, Design-Build Seminar, Comfortech, HVAC Service Summit, MSCA, CMX & HRAC of Canada. He has sat on the Contractor Magazines Advisory Board. He holds a Master’s in Business Administration from the University of Hartford (1990), a Bachelor in Business Management, Westfield State College (1987), and an Associate in Industrial Electronics, New Hampshire Technical College (1981).