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How do you handle a situation where a customer is expecting you to fix a vehicle that’s beyond repair?

What do you do about a vehicle that goes from bad to worse while in your care?

Do you fix it at any cost in the hope of salvaging your reputation? Or do you turn it over hoping the customer understands?

What if they don’t?

In this episode, recorded live at ASTE 2022, Lucas and David are joined by Bryan Pollock, a contributor to ScannerDanner.com, and Greg Buckley of Buckley's Auto Care to discuss this and more.

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

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