Episode 98 - Managing Workflow with Maylan Newton at TOOLS 2022

Changing The Industry Podcast

06-02-2023 • 1 hr 10 mins

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In this episode, David and Lucas are joined by Maylan Newton of ESI, an expert in automotive repair shop management. Maylan shared insights and tips on appropriately streamlining the workflow in a repair shop, starting with creating appointments and then setting proper customer expectations, ultimately converting phone calls into car count.