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In this episode, David and Lucas are joined by Bill DeBoer of DeBoers Auto in Hamburg, NJ to delve into the question of whether or not running a peak efficiency shop is the best approach. The pursuit of efficiency and productivity is a constant in the automotive industry, but is operating at maximum capacity always the best option?

They discuss the benefits and drawbacks of this approach, including increased revenue and profitability, versus the potential for burnout, decreased quality of work, and the risk of losing key employees.