Changing The Industry Podcast

David and Lucas sit down with Peter Leondis and Kosta Kantilaftis from The Garage Network (https://www.thegaragenetwork.com.au/), an organization based in Australia created to connect workshop owners and managers to open up communications in work and business.  Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode, recorded live at The Summit 2023, David and Lucas sit down with Eduardo Quirindongo, the owner of Copa Mechanic in Maricopa, AZ. Eduardo shares his journey of going from a technician to a mobile mechanic to eventually owning his own business and hiring his first employees. He recounts his struggles along the way, the hard work required to make it all work out, and the lessons he learned about entrepreneurship and leadership.Topics Covered:How David and Lucas got started complaining on the internet. 0:00How Ed got started in this business. 4:47The importance of Shop-Ware and parts in your business. 12:11All your tools are inside of the trailer?!? 15:52How he’s doing with his production. 21:07What is automotive training online? 25:49Treat your employees and train your employees so they can get a job elsewhere. 32:16What’s the future looking like for you? 39:18Hustlers never stay mobile 44:01The cost associated with being in business for yourself. 48:03Biting off more than you can chew. 52:36Stop dropping fuel tanks in someone’s driveway. 53:52Why you have to take on the jobs you don’t want to take today. 56:23How do you protect your business from being thrown under the bus? 1:00:41 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode, recorded live at Vision KC 2023, David and Lucas sit down with Demeny Pollitt, the owner of Girlington Garage in South Burlington, VT.Demeny reflects on her entrepreneurial journey. She shares personal experiences, such as realizing she had been taken advantage of in the past and getting fired from her first job after graduation. Demeny also discusses safety inspections in Vermont, dealing with angry customers, and handling one-star reviews. She emphasizes the importance of having a moral compass in business and communicating effectively with others. Demeny also shares insights on taking time off to reflect and the value of writing things down.Topics covered:How she realized she had been taken advantage of in the past. 4:02Safety inspections in the South. 5:54What happened to her when she got fired from her first job after graduation. 10:15How to deal with the angriest customers. 15:09Glitter and fart spray. 20:03How did you escape the accent of Vermont? 23:45You need to take time off and figure your stuff out. 27:36The challenges she faced when she felt like she was alone. 33:12One-on-one with Rick White. 38:19What happens if the owner wants to change the name of the business? 44:57Why do you have this expense line? 50:19One-star reviews. 55:13There’s nothing you can do or say to other people to combat what they believe to be true. 1:01:20It’s not real if you don’t write it down. 1:06:26The importance of having a moral compass in your business. 1:07:54The importance of having a stern, matter-of-fact voice. 1:14:30The biggest thing is you have to communicate. 1:27:14 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

Recorded live at the Institute Summit 2023, David and Lucas sit down with Aaron Woods, owner of Xtra Mile Auto Care in Stillwater, OK and a Facilitator/Coach for the Institute for Automotive Business Excellence.  Can you truly serve your customers at cut-rate prices?Aaron has been an integral force in the industry, starting at a Chevrolet dealership as a service advisor before moving into a sales position and finally opening his own shop in 2018. With a help-first mentality and the lessons learned in his career, he knows what it takes to rise above the competition. Joining The Institute, Aaron looks to give back to the industry he loves through group facilitation, business coaching, & individual mentorship.Aaron’s background and how he became a shop owner. 0:00Did you walk in with a trunk of money? 6:24The difference between price and value. 12:51The “Gandalf of your shop”. 17:36What happens when you have a shop owner who doesn’t have enough people to work? 20:02Why you need to justify yourself. 27:27How do we reach those who have been doing the work for a long time? 32:55How do you reach the right clients? 38:42Close the Donut Shop. 44:55The difference between people that work out. 49:37Fancy bourbon in Stillwater. 53:08 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode, Lucas and David dive into the topic of friendships within a business with the author of the book "The Business of Friendship," Shasta Nelson.Friendship is often viewed as only a personal matter. However, it plays a crucial role in a business's success and career fulfillment. Shasta shares her insights on the science behind friendships, how to build and maintain meaningful connections in the workplace, and the benefits of having friends at work.Topics discussed:We’re just supposed to fix the cars. 4:46We are really mean to each other because it’s our thing. 8:58What makes a healthy relationship and how are they developed? 16:11What is friendship? How does it work? 19:48How do we learn about other people’s love languages? 24:17These are the most meaningless words in the history of social media. 28:17Every relationship starts at the bottom of the triangle and moves up. 31:43Can you salvage a toxic employee if you have one? 40:36If you care about the physical health of your team, you want them healthy enough to do their job. 44:32The first step is to talk about it. If you don’t talk to them, you don’t know. 49:15 Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode, David and Lucas are joined by special guest Craig O'Neill to explore various topics related to business and communication.They discuss the challenges of reaching busy shop owners and how to structure presentations for maximum impact. The conversation also delves into the complexities of multi-generational businesses and how to deal with their dysfunctions.Additionally, they discuss clickbait, data privacy, and using voice messages instead of text messaging.What would be the best way to reach a shop owner who is busy during the day?6:46If you’re going to get up and do a class, there has to be a structure in your thought process.18:47Lucas never wanted to be a public speaker. It makes him anxious.20:35How do you know if you’re talking to the right person?26:26Voice messages instead of text messaging.31:11The importance of sharing your perspective with others.38:33How to deal with the dysfunction of a multi-generation business.44:54It’s their fault they need to change, not you.48:06When you’ve built someone up and they leave, it’s tough.53:02How do you make the inspection process more efficient?1:01:55What does clickbait mean?1:09:15Why the people on the podcast will know about the frog emoji.1:15:32  Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode, David and Lucas are joined by Bill DeBoer of DeBoers Auto in Hamburg, NJ to delve into the question of whether or not running a peak efficiency shop is the best approach. The pursuit of efficiency and productivity is a constant in the automotive industry, but is operating at maximum capacity always the best option?They discuss the benefits and drawbacks of this approach, including increased revenue and profitability, versus the potential for burnout, decreased quality of work, and the risk of losing key employees. Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode, David and Lucas are joined by Maylan Newton of ESI, an expert in automotive repair shop management. Maylan shared insights and tips on appropriately streamlining the workflow in a repair shop, starting with creating appointments and then setting proper customer expectations, ultimately converting phone calls into car count. Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

Staying afloat in a turbulent economy can be challenging for an independent auto repair shop. With economic uncertainty on the rise, it can be difficult to predict when the next downturn will hit and how it will affect your business.Many shops will turn to cost-cutting measures. That could include negotiating better deals with suppliers, purchasing more affordable equipment, or reducing staff hours. A few shops will look to diversify their revenue streams. That could include offering additional services such as car detailing or selling used vehicles. It could also involve partnering with other businesses in the community, such as rental car companies or car dealerships.Regardless, it is essential for owners to keep an eye on their finances and to have a plan in place for when things do take a turn for the worse. Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode, Lucas and Terry sit down with Kent and Cecil Bullard of the Institute for Automotive Business Excellence. They dive into the difficult decisions small business owners must make regarding their employees. Balancing the business's needs with your team's well-being can be a delicate task, and sometimes tough choices have to be made. Sometimes that means letting go of valued employees. They discuss the strategies they used to ensure they were doing the right thing for their business and their employees. From managing finances, to finding alternatives to layoffs, this episode will provide valuable insights for any small business owner.

In this episode, recorded live at ASTE 2022, David and Lucas sit down with John Firm of Firm Automotive in Fort Worth, Texas.They discuss the future of automotive associations like ACA and ASA.  Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode, recorded live at ASTE 2022, Lucas and David sit down with Monique Mondragon, product analyst with Shop-Ware.In this fun conversation, they discuss the one thing that can make almost any shop profitable, love languages, and the fundamental differences between a company that just needs your business on the books and a company that genuinely wants to deliver value.  Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode, recorded live at AAPEX 2022, Lucas and his technician Terry sit down with business coach Rick White of 180biz.Rick has been on the podcast several times, including the very first episode. Their discussion covers a lot of ground, including mental illness and the philosophy we bring to our careers and businesses that can make or break our success. Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode, recorded live at ASTE 2022, Lucas sits down with Jeff Compton, a 24-year automotive industry veteran. Jeff views himself as an advocate for the technician and talks about the different perspectives he was able to experience while at ASTE. Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode, recorded live at AAPEX 2022, Lucas sits down with Oscar Gomez, founder of Master Automotive Training.Oscar recounts being impacted by Hurricane Ian on his way to ASTE and his journey from tech, to an instructor, to starting his own training company. Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

How do you handle a situation where a customer is expecting you to fix a vehicle that’s beyond repair? What do you do about a vehicle that goes from bad to worse while in your care? Do you fix it at any cost in the hope of salvaging your reputation? Or do you turn it over hoping the customer understands?What if they don’t?In this episode, recorded live at ASTE 2022, Lucas and David are joined by Bryan Pollock, a contributor to ScannerDanner.com, and Greg Buckley of Buckley's Auto Care to discuss this and more. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode, recorded live at ADAPT 2022, David and Lucas are joined by Connor Tracy, Director of Partner Development at Kukui. They talk about the struggles faced when building a new shop, the future of the automotive industry, and why shop owners hesitate to fire employees when they know they should.  Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

Automotive technicians have one of the highest divorce rates of any profession. It isn’t uncommon to see shop owners on their second or third marriage. What’s causing these breakups? Is it avoidable? Can we really find happiness in a new relationship?In this episode, recorded live at ASTE 2022, Lucas and David are joined by Justin Allen of Hunter Engineering to discuss marriage, divorce, Jeff Bezos, Gary Vaynerchuk and so much more.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

In this episode recorded live at AAPEX 2022, Lucas and his technician, Terry Jackson are joined by Murray Voth, president at RPM Training. Murray is one of Canada’s most knowl­edge­able experts on the auto­mo­tive indus­try, espe­cial­ly as it relates to busi­ness devel­op­ment of the inde­pen­dent auto­mo­tive ser­vice and repair sec­tor.They discuss whether or not independent repair shops should be charging more than dealerships. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech

Lucas and David are joined by Brandon Steckler at ASTE 2022 to discuss training events and why it seems those that need it most never attend critical training.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call: https://geni.us/IFORABEShop-Ware gives you the tools to provide your customer with a unique and immersive buying experience.Click here to schedule a free demo: https://geni.us/Shop-WareUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTech