Ep. 6: Patient Trust Through Voice Interface Inclusivity with Freddie Feldman

Freddie Feldman, Director of Voice and Conversational Interfaces at Wolters Kluwer Health, returns for another episode of the Future of Voice Podcast.

We all want to hear voices who sound like us—especially in situations where confidential information makes trust essential. The core components of patient communication include listening to the patient, or input, and speaking to the patient, or output. From high-tech digital interfaces in '70s sci-fi movies to automated telemedicine communication relied upon during the COVID-19 pandemic, voice interface outputs have traditionally utilized white voice actors to relay information. Today Freddie and Jon discuss the importance of patient inclusivity and the biases in traditional voice interface outputs. We're talking about unique and personalized voices that more patients and users of voice technology can relate to and connect with.

The Future of Voice Podcast is hosted by Jon Stine, Executive Director of the Open Voice Network, a community of The Linux Foundation.

The Open Voice Network is dedicated to making voice worthy of user trust. Learn more at openvoicenetwork.org.