In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Steve Dickens, the recipient of the 2024 MGMA Lifetime Achievement Award. Steve shares his remarkable journey, highlighting the pivotal role MGMA has played in his career development and his passion for mentoring the next generation of healthcare leaders. This conversation offers valuable insights for MGMA members looking to maximize their organizational involvement and unlock new opportunities for growth and impact.Key Takeaways:Steve's Early Career and the Importance of Professional Associations: Steve recounts his start in a small town in Tennessee and the pivotal moment when his colleagues encouraged him to join MGMA, leading to a transformative experience.The Transformative Power of MGMA Membership: Steve emphasizes the wealth of resources, education and connections MGMA has provided, crediting the organization as a driving force behind his career success.Navigating the MGMA-ACMPE Merger: As MGMA Chair during the merger, Steve shares the challenges and triumphs of the process, underscoring the importance of communication and relationship-building.Engaging with the MGMA Audience: Steve reflects on his dynamic workshop sessions, highlighting his approach to connecting with the audience and providing practical, problem-solving insights.Leveraging Education and Experience: Steve discusses how his formal education, including a Juris Doctor and a Master's in Educational Psychology, have shaped his critical thinking and communication skills, which he applies in his healthcare roles.Championing Diversity and Inclusion: Steve's involvement in the Diversity Leadership Council and Practice University demonstrates his commitment to fostering an inclusive and supportive environment for healthcare professionals.Advice for MGMA Members: Steve encourages members to actively participate, raise their hand, and be willing to put in the work, emphasizing the importance of building relationships and maintaining a positive reputation.Reflecting on Career Highlights: Steve shares that his proudest moments have been witnessing the growth and achievements of the individuals he has mentored, underscoring the profound impact of personal connections and relationships.Resources:Steve Dickens at MGMA2024 MGMA Awards RecipientsMGMA MembershipConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

Welcome to another episode of the MGMA Insights Podcast. Your host, Daniel Williams, Senior Editor at MGMA, is joined by Chris Bevil, Chief Information Security Officer at InfoSystems, Inc., Tennessee. Chris, a leader in health informatics and cybersecurity, brings over two decades of experience to the table, and today he dives deep into one of the most crucial topics in healthcare: how medical practices can navigate the complexities of cybersecurity and generative AI. Chris also shares his journey, from collegiate baseball to healthcare cybersecurity, adding a personal touch to this insightful episode.Major Takeaways:Generative AI and Cybersecurity: Chris clarifies the distinction between AI and generative AI (Gen AI), emphasizing that while AI is evolving rapidly, it won’t replace jobs as long as people are willing to learn and adapt. As he points out, "You constantly have to have humans in the loop. AI isn’t going to take your job if you're willing to embrace it and learn how to use it."Guardrails for Generative AI: Chris highlights the importance of healthcare organizations establishing clear policies for the effective and compliant use of generative AI. "You need to have a defined strategy for your organization because you don’t know where the data is going when you use tools like ChatGPT."Training Employees for Cybersecurity: Chris underscores the importance of ongoing training to protect against phishing and other cyber threats. "You can build all the firewalls in the world, but the human element is still the weakest link. Training your people to recognize phishing and other threats is essential."AI-Driven Data Privacy: In an AI-driven environment, safeguarding patient information is a top priority. Chris warns that many tools, like ChatGPT, may not be secure enough for handling patient data. He advises, "Be careful about putting personal data into generative AI tools. Ensure you're using secure platforms designed with privacy in mind."Simple Strategies for Cybersecurity: Despite the complexity of cybersecurity, Chris encourages practices to focus on foundational principles like risk assessments, governance strategies, and employee training. "It’s all about having a framework in place to mitigate risks. Training your team is the best defense."Resources:Chris Bevil’s Session at the MGMA Leaders Conference: Register HereMGMA Leaders Conference Information: Learn MoreAdditional Resources on Cybersecurity in Healthcare: Link to a comprehensive guideBe sure to join Chris Bevil at the MGMA Leaders Conference on Monday, October 7th, for his session, Navigating Cyber for Gen AI in Practice, where he will provide deeper insights into the cybersecurity challenges and opportunities presented by generative AI. Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams is joined by two key leaders from Emerson Health: Craig Nesta, Vice President of Physician Practice Management, and Mike Tracy, Administrative Director. Together, they discuss the Emerson Health Administrative Fellowship Program and its impact on addressing workforce challenges in healthcare. Craig and Mike share their insights on how to build and sustain fellowship programs that cultivate future healthcare leaders, as well as their experiences mentoring and developing talent.Major Takeaways:Building a Fellowship Program from Scratch: Craig Nesta shares how Emerson Health built its administrative fellowship program from the ground up starting in 2017. The program is designed to grow healthcare leadership talent by offering real-world, hands-on experience in healthcare administration. “We started it from scratch, and anybody can do what we did,” Craig explains. Since its inception, the program has grown significantly, helping Emerson Health fill critical talent gaps.Mike Tracy’s Success Story: Mike Tracy, a former fellow who now serves as Administrative Director at Emerson Health, shares how his experience in the fellowship program helped launch his career. “I joined Emerson as an intern and then became a fellow,” Mike says. “The hands-on experience and mentorship I received here were invaluable in preparing me for leadership roles.” Mike now oversees multiple departments, including GI, pulmonary, spine, pain management, and anesthesia.The Importance of Internships and Fellowships: Craig emphasizes that internships and fellowships are essential for addressing talent shortages in healthcare. "Given the proliferation of growth, we need people," Craig notes. Emerson Health utilizes a variety of programs, from shadowing opportunities to year-long fellowships, to bring in talented individuals and provide them with real-world experience in healthcare administration.Practical Advice for Starting a Fellowship Program: Craig and Mike both share practical steps for healthcare organizations looking to start their own fellowship programs. “The first step is building relationships with educational institutions,” Craig advises. “Start local, develop relationships with faculty, and start recruiting from there.” The fellowship program has become a key strategy for Emerson Health, offering a pipeline of talent and addressing workforce shortages in the healthcare industry.Mentorship and Career Development: Mike credits the mentorship he received from Craig and others at Emerson Health for his career success. “Craig’s door is always open—even when it’s closed,” Mike shares, emphasizing the importance of having access to experienced leaders who are invested in your growth. This mentorship culture is central to the fellowship program, helping early careerists develop the skills and confidence they need to succeed in healthcare leadership roles.Succession Planning and Lifelong Learning: Emerson Health places a strong focus on succession planning at all levels of the organization. “We talk about succession planning for everyone, not just executives,” Craig explains. The organization also emphasizes lifelong learning, offering tuition and travel stipends for fellows to attend national conferences, supporting their professional development and growth.Resources Mentioned:Learn more about the Emerson Health Administrative Fellowship Program: Emerson Health FellowshipMGMA Leaders Conference: Register HereThis episode provides healthcare leaders with actionable insights into developing fellowship programs, fostering mentorship, and planning for long-term success. By investing in talent development and creating opportunities for professional growth, healthcare organizations can build a strong, resilient workforce prepared to meet the challenges of the future. Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Week in Review podcast, your hosts Daniel Williams and Colleen Luckett dive into some of the most pressing issues in healthcare today. Topics include how immigration reform could alleviate healthcare staffing shortages, strategies for successful physician onboarding, United Healthcare's new Gold Card program for streamlining prior authorizations, and advice on work-life balance for workaholics.Key Takeaways:Healthcare Staffing Shortages: Colleen discusses an article from HealthExec highlighting how immigration policy reforms could help address physician shortages in the U.S. Attorney Kathleen Campbell Walker advocates for expanding visa caps and streamlining immigration processes to meet healthcare demand.Intentional Onboarding for Physicians: Daniel shares insights from Medical Economics authors Tara Osseck and Jenny Binner on the importance of a structured onboarding process for physicians. Personalizing the onboarding experience can significantly improve retention and job satisfaction.United Healthcare's Gold Card Program: Colleen introduces the MedPage Today article detailing United Healthcare's Gold Card program launching on October 1st. This initiative aims to reduce administrative burdens by simplifying the prior authorization process for qualifying providers.Work-Life Balance for Workaholics: Daniel discusses Malissa Clark’s article from Harvard Business Review about reclaiming life from workaholism. Clark offers strategies such as setting boundaries, re-engaging with hobbies, and practicing mindfulness.MGMA Stat Poll: Colleen wraps up with the latest MGMA Stat Poll on compensation budgeting for 2025. The poll shows trends for salary increases, with many practices planning cost-of-living adjustments for medical assistants, nurse practitioners, and front desk staff.Resources Mentioned:Immigration Reform Article - HealthExecPhysician Onboarding Article - Medical EconomicsUnited Healthcare Gold Card Program - MedPage TodayWorkaholism Article - Harvard Business ReviewSign up for MGMA Stat PollingMGMA DataDive ReportMGMA Leaders ConferenceFree Onboarding WebinarConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes Mo Kasti, CEO of the Healthcare Leadership Institute. Kasti shares his journey from surviving the civil war in Beirut, Lebanon to becoming a healthcare leadership expert. He discusses how he is applying the leadership principles he learned at GE Healthcare to redesign healthcare education and development.Key Takeaways:Kasti's 10-year experience at GE Healthcare taught him the power of leadership development and how to apply best practices like Lean Six Sigma and succession planning.Kasti describes the founding of the Healthcare Leadership Institute as the "best kept secret" and the largest provider of leadership training and coaching in the U.S.The institute's work as a private label provider involves applying GE's leadership principles and methodologies to transform healthcare education and development.With a passion for finding your true calling, Kasti states "when you find your passion, you don't have a job anymore."Kasti will host a session titled "Creating a Coaching Culture" in Healthcare at the upcoming MGMA Leaders Conference in Denver. Resources:Healthcare Leadership Institute2024 MGMA Leaders ConferenceWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

Welcome to the MGMA Women in Healthcare Podcast, where host Adrienne Lloyd sits down with Jenny Reese, a leader and innovator in healthcare administration, to discuss leadership strategies in today's rapidly evolving medical landscape. In this episode, Jenny shares insights into problem-solving for medical practice leaders, with a focus on effective team management, adapting to industry changes, and fostering a culture of transparency and growth within healthcare organizations.Key Takeaways:Leading with Transparency: Jenny emphasizes the importance of clear communication and transparency in leadership roles, especially when navigating challenges like staffing shortages or policy changes.“In times of uncertainty, clarity is your best tool to keep teams focused and motivated.”Adapting to Industry Shifts: The healthcare industry is constantly evolving. Jenny discusses strategies for adapting to changes such as hybrid work models, increased reliance on technology, and shifts in patient expectations.Fostering a Collaborative Team Environment: She highlights ways to foster collaboration within medical practices by empowering team members to take initiative and build trust."Empowerment starts with creating an environment where everyone feels heard and valued."Problem-Solving Approaches: Jenny offers practical advice for medical practice leaders to tackle common challenges such as burnout, turnover, and maintaining staff morale.Leveraging Technology for Efficiency: She discusses the role of technology in streamlining practice management and improving patient care, suggesting that embracing digital tools can enhance both staff productivity and patient satisfaction.Resources Mentioned:The Coaching Habit by Michael Bungay Stanier – A guide to becoming a better leader through effective coaching conversations.The Lean Startup by Eric Ries – Techniques for fostering innovation and adaptability in healthcare practices.Resources:Adrienne Palmer LloydConnect with Adrienne on LinkedIn To see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit: https://bit.ly/womeninhealthcarepodcast Adrienne’s Services & More Connect with Jennifer on LinkedIn MGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

Episode Description:In this episode of the MGMA Insights podcast, we speak with Annamarí Dietrichson, Division Vice President of Care Experience at HCA Healthcare Colorado, about her innovative approach to combating burnout in the healthcare industry. Drawing on her unique background and extensive experience, Dietrichson introduces us to the Thrive Method—a comprehensive framework designed to help healthcare professionals manage stress, maintain healthy habits, and reclaim their passion for patient care. Discover how to thrive in your healthcare career without burning out.Key Takeaways:The Evolution of Patient Experience: Dietrichson discusses the shift from patient satisfaction to a holistic care experience that includes the entire workforce.Introduction to the Thrive Method: Learn about the six key areas of the Thrive Method—Thoughts, Healthy Habits, Rest and Resilience, Intentionality, Vigilance, and Empowered Energy—that can help healthcare professionals prevent burnout.Practical Tips for Healthy Habits: Dietrichson emphasizes the importance of sleep and other healthy habits in building resilience and sustaining energy in demanding healthcare roles.Links Mentioned in the Episode:Visit Annamarí Dietrichson’s website: Annamarí CoachingLearn more about the MGMA Leaders Conference: MGMA Leaders ConferenceExplore resources on patient experience and burnout: MGMA Resource LibraryRead the accompanying article on MGMA.com: Thriving in Healthcare Without Burning OutAdditional Resources:Register for upcoming MGMA webinars: MGMA WebinarsSubscribe to the MGMA Insights Podcast for more episodes like this: Subscribe HereConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this week's episode of the MGMA Week in Review podcast, co-hosts Daniel Williams and Colleen Luckett explore critical topics affecting healthcare today. From the evolving role of AI in public health to the ongoing challenge of physician burnout, Daniel and Colleen discuss how healthcare leaders can address these pressing issues. They also cover strategies for improving team dynamics in in-person, remote, and hybrid work environments.Topics Discussed:WHO's AI in Public Health Readiness ToolkitColleen discusses the World Health Organization's (WHO) release of its AI in Public Health Readiness Assessment Toolkit. The toolkit emphasizes the importance of infrastructure, workforce development, and ethical principles as healthcare organizations integrate AI into their systems.Source: MobiHealthNews, "World Health Organization releases AI in public health readiness toolkit"Improving Patient Experience by Going Back to the BasicsDaniel reviews an article from Medical Economics that focuses on enhancing patient experience by emphasizing human connection and compassionate care. Despite the advancements in telemedicine, the article stresses the importance of active listening and personal interaction in improving patient satisfaction.Source: Medical Economics, "There’s not an app for that: Improving patient experience by going back to the basics"Physician Burnout and Turnover in HealthcareColleen presents findings from the latest MGMA Stat Poll on physician burnout. While turnover rates have slightly improved, burnout remains a significant challenge, with many physicians citing administrative burdens and recruitment struggles as contributing factors.Source: MGMA Stat Poll, "Physician burnout still a major factor even as unexpected turnover eases"Team-Building Strategies for Remote and Hybrid TeamsDaniel highlights a Harvard Business Review article offering team-building strategies for in-person, remote, and hybrid teams. From escape rooms to virtual icebreakers, the article suggests activities that can enhance collaboration and build stronger teams, even in a remote work environment.Source: Harvard Business Review, "17 team-building activities for in-person, remote, and hybrid teams"Innovative Strategies in Healthcare LeadershipColleen wraps up with insights from Becker's Hospital Review on 42 impactful changes implemented by healthcare leaders over the past two years. From expanding remote patient management programs to implementing telenursing solutions, these innovations have had a transformative impact on patient care and operational efficiency.Source: Becker's Hospital Review, "42 impactful changes healthcare IT and finance leaders have made in the past two years"Resources Mentioned:MGMA Leaders ConferenceMGMA StatConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with renowned speaker and author Riaz Meghji. Meghji is the author of the book Every Conversation Counts: The Five Habits of Human Connection that Build Extraordinary Relationships. Meghji explores the power of authentic human connection in the context of the hybrid work environment and also discusses the challenges faced by medical practice leaders. His upcoming keynote address for this year's MGMA Leaders Conference aims to inspire the audience with the transformative potential of a single conversation and the importance of showing up to serve others.Key Takeaways:The Importance of Authentic Connection:  Meghji discusses his journey in writing "Every Conversation Counts" and the need for leaders to prioritize genuine human connection, even in the face of overwhelming responsibilities.Addressing Empathy Fatigue: While delving into the concept of "empathy fatigue" and how it impacts medical professionals, Meghji offers strategies for leaders to care for themselves and their teams.Vulnerability and Value-Added Leadership: Meghji explains the difference between vulnerability and "value-added vulnerability," highlighting the power of leaders sharing their struggles and resolutions to build trust and authenticity.Fostering Connection in a Hybrid World: For leaders to create meaningful connections and foster a sense of community in remote and hybrid work environments, practical tips include rotating meeting facilitation and empowering team members to share personal stories.The Power of Listening Without Distraction: Meghji emphasizes the importance of active listening and offers suggestions for minimizing distractions, including auditing one's own awareness and seeking feedback from trusted colleagues.Resources:Riaz Meghji on the webEvery Conversation CountsMGMA Leaders ConferenceWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Insights podcast, we are joined by Dr. Roger Gerard, management consultant and author of Lead with Purpose: Reignite Passion and Engagement for Professionals in Crisis. Dr. Gerard shares his insights on the growing issue of commodification in healthcare and offers actionable strategies for leaders to restore purpose and autonomy among healthcare professionals. Discover how leading with purpose can transform your organization, improve patient care, and foster a positive and collaborative work culture.Key Takeaways:Commodification of Healthcare Professionals: Dr. Gerard discusses how the standardization and legal regulations in healthcare have led to a loss of autonomy for professionals, impacting both morale and patient care.Leading with Purpose: Learn about Dr. Gerard's leadership philosophy that emphasizes respect, autonomy, and collaboration with healthcare professionals.Five Promises for Leaders: Dr. Gerard outlines five critical promises that leaders should make to their teams to build trust, engagement, and loyalty.Actionable Steps for Leaders: Dr. Gerard challenges leaders to "go and see" and "go and do" as practical steps to empower their teams and improve organizational culture.Links Mentioned in the Episode:Visit Dr. Roger Gerard's website: rogergerard.comLearn more about Lead with Purpose: Reignite Passion and Engagement for Professionals in Crisis by Dr. Roger Gerard: Purchase HereExplore Dr. Gerard’s previous book Owning the Room: Purchase HereAdditional Resources:Read the accompanying article on MGMA.com: Restoring Purpose and Autonomy in Healthcare LeadershipRegister for upcoming MGMA webinars: MGMA WebinarsSubscribe to the MGMA Insights Podcast for more episodes like this: Subscribe HereConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this week’s episode of the MGMA Week in Review podcast, Daniel Williams and Colleen Luckett dive into the latest articles and trends impacting healthcare. From the ongoing issue of nurse burnout linked to EHR systems to the critical steps healthcare organizations can take to boost cybersecurity and the pressing question of who will fill the growing number of open healthcare jobs, this episode covers key topics that are shaping the future of healthcare.Key Takeaways:Nurse Burnout and EHR Systems: A recent report by KLAS Research reveals that nearly one-third of nurses experiencing burnout cite their EHR as a significant contributor. Despite efforts to improve these systems, many nurses report slow response times, unplanned downtimes, and unreliable systems as the main culprits. Moreover, 40% of these nurses are considering leaving their organizations within the next two years. Learn more about the report and the potential solutions to address this critical issue.Source: Healthcare Dive Article on Nurse BurnoutInspiring Leadership in Nursing: The episode also highlights an uplifting story from Becker’s Hospital Review about Christy Grabus, a Chief Nursing Officer who has earned the title of a "nurse’s nurse" from her staff. Her leadership, marked by empathy and integrity, has been crucial in navigating the challenges of the COVID-19 pandemic and ensuring the well-being of both patients and nursing staff.Source: Becker’s Hospital Review Article on Christy GrabusCybersecurity in Healthcare: With the recent surge in cyberattacks on healthcare organizations, this episode discusses an article from Fierce Healthcare that outlines ten practical steps to protect them from these growing threats. It emphasizes the importance of a strong cyber resilience strategy, including data backup and recovery plans.Source: Fierce Healthcare Article on CybersecurityThe Healthcare Staffing Crisis: Medical Economics reports on the ongoing staffing crisis in healthcare, examining the decline in labor force participation, particularly among older workers. The episode explores potential solutions to address these staffing shortages, including improving working conditions, offering flexible schedules, and investing in training programs.Source: Medical Economics Article on Healthcare Staffing CrisisMGMA Stat Poll on Patient No-Shows: Nearly four out of ten medical groups report an increase in patient no-shows despite the use of advanced communication systems and predictive analytics. The episode discusses the poll results and explores best practices for managing no-shows.Resource: MGMA Stat PollAdditional Resources:MGMA Member Exclusive Webinar: Access the on-demand webinar discussing strategies for managing patient no-shows, featuring insights from MGMA consultants.Link: MGMA Webinar on Patient No-ShowsConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Insights podcast, we talk with Jeff Whitehorn, former hospital CEO and current founder and CEO of Whitehorn Coaching and Consulting, LLC. With over 25 years of experience in healthcare leadership, Jeff shares the critical lessons he learned on the job—lessons that aren’t taught in school. He also discusses the power of experience, the importance of humility, and how storytelling can be a powerful tool for teaching leadership. Jeff provides a preview of his upcoming session at the MGMA Leaders Conference, where he will dive deeper into these essential leadership insights.Key Takeaways:Transition from CEO to Coach: Jeff Whitehorn shares his journey from being a hospital CEO to becoming an executive coach and the importance of continuing to add value and purpose after retirement.Leadership Books That Shaped Jeff’s Career: Jeff discusses the impact of classic leadership books like The Seven Habits of Highly Effective People by Stephen Covey and Good to Great by Jim Collins.Experience as the Master Teacher: Jeff emphasizes the importance of learning through experience and the real-life challenges that shaped his leadership approach.Storytelling in Leadership: Jeff explains how storytelling helps convey important leadership lessons and connect with audiences on a deeper level.Links Mentioned in the Episode:Learn more about Jeff Whitehorn’s coaching and consulting services: Whitehorn Coaching and Consulting, LLCExplore The Seven Habits of Highly Effective People by Stephen Covey: Purchase on AmazonExplore Good to Great by Jim Collins: Purchase on AmazonLearn more about the MGMA Leaders Conference: MGMA Leaders ConferencePurchase Jeff Whitehorn’s book Leadership Treasure: 25 Bits of Gold Discovered from 25 Years as a CEO: Available on AmazonAdditional Resources:Register for upcoming MGMA webinars: MGMA WebinarsSubscribe to the MGMA Insights Podcast for more episodes like this: Subscribe HereConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In the latest episode of the MGMA Mindful Medicine Podcast, host Daniel Williams welcomes Dr. Andrea Sankar, a medical anthropologist and co-author of the newly released third edition of Dying at Home: A Family Guide for Caregiving. Dr. Sankar discusses the evolution of end-of-life care, including the challenges faced by family caregivers and the crucial role medical practices can play in supporting patients and their loved ones during this sensitive time.Key Takeaways:Dr. Sankar's journey into end-of-life care research was shaped by her experiences studying community-based care for the elderly in China and witnessing the challenges of caregiving during the AIDS epidemic.The third edition of Dying at Home reflects the significant changes in end-of-life care, including the increasing prevalence of frail patients living longer and the expanded availability of sophisticated home-based care due to advancements in medical technology and the TEFRA Act.Family caregivers often face significant emotional and physical burdens, and medical practitioners must better understand these strains to provide adequate support for caregivers.Medical practices can play a crucial role in supporting family caregivers by providing resources and guidance on community services and volunteer organizations, as well as facilitating communication and decision-making within the family.Comprehensive training and education for both caregivers and volunteers is essential, as many healthcare providers may not have firsthand experience with the realities of end-of-life care.The COVID-19 pandemic has highlighted the need for medical practices to be prepared for future crises that could disrupt end-of-life care, such as by planning for remote care delivery and addressing infection control measures.Dr. Sankar emphasizes the importance of caregivers doing their best and not being too hard on themselves, as providing end-of-life care is an immensely challenging yet meaningful experience.Resources:Dying at Home: A Family Guide for CaregivingMGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this MGMA Business Solutions Podcast episode, host Daniel Williams welcomes Dr. Bob Murry, Chief Medical Officer at NextGen Healthcare. The discussion explores the transformative role of artificial intelligence (AI) in optimizing provider efficiency and improving patient care. Dr. Murry shares his unique perspective, drawing from his extensive experience in both clinical practice and healthcare IT.Key Takeaways:AI as a transformative tool: Dr. Murry emphasizes AI's role in streamlining provider workflows, particularly through ambient visit documentation, which reduces administrative burdens and improves patient care.Addressing healthcare inefficiencies: AI offers practical solutions to tackle inefficiencies, variability, and inequities in the U.S. healthcare system, leading to enhanced provider efficiency and reduced burnout.Ethical AI implementation: Dr. Murry highlights the importance of transparency, regulation, and ongoing monitoring to ensure the ethical use of AI in healthcare, address potential biases, and safeguard patient trust.Bridging gaps with AI: The future of AI in healthcare holds promise for connecting evidence-based research with clinical practice, extending patient education, and enhancing treatment plans beyond office visits.Upcoming Webinar:NextGen Healthcare will sponsor an upcoming MGMA webinar titled "Is AI the new easy button for delivering care?" This webinar – scheduled for September 26, 2024, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE, ACHE (live only), CPE (live only), PDC (live only) and CEU credit, and will be made available as a recording.Resources:NextGen HealthcareNextGen Webinar on September 26We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

In this episode of the MGMA Week in Review Podcast, co-hosts Daniel Williams and Colleen Luckett dive into the latest trends and challenges in healthcare. From rising workplace insurance costs to the disruptive forces shaping the industry's future, this episode provides valuable insights for medical practice leaders and MGMA members. Key Takeaways and Resources Mentioned:Rising Costs of Workplace Insurance: This Axios article highlights the growing concern over the surging costs of workplace insurance, driven by expensive weight loss drugs and other costly medical treatments. Employers may need to make difficult decisions, such as increasing premiums, deductibles, or co-pays or restricting access to certain treatments.- Healthcare's Next Big Disruptors: This article from Becker's Hospital Review explores the emerging forces poised to shake up the healthcare industry, including the rise of artificial intelligence, the shift towards outpatient care, and the growing importance of healthcare consumerism.- Medicare Drug Price Cuts and Their Implications: An article from Healthcare Dive examines the potential impact of the Medicare drug price cuts negotiated under the Inflation Reduction Act. While the short-term benefits for seniors are evident, there are concerns about the long-term effects on drug innovation and availability.- Digital Maturity and Patient Safety: This Healthcare Finance News content underscores the critical role of digital maturity in enhancing patient safety and outcomes. The article emphasizes the importance of strong leadership and strategic investment in digital infrastructure.- Telehealth in the Post-Pandemic Landscape: The latest MGMA stat poll explores the evolving landscape of telehealth, with mixed trends in patient demand and the need for continued advocacy to ensure appropriate coverage and reimbursement.We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Tom Schwieterman, the Chief Medical Officer and VP of Clinical Affairs at Midmark Corporation. The discussion focuses on the critical importance of accurate and consistent blood pressure measurement and how it impacts patient outcomes. With an extensive background spanning software engineering, medicine and business administration, Dr. Tom provides valuable insights into Midmark's innovative approach to enhancing the caregiver-patient experience.Key Takeaways:Dr. Tom's unique background, spanning software engineering, medicine, and business administration, has enabled him to bring a multifaceted approach to improving blood pressure measurement and patient outcomes at Midmark Corporation.Accurate and consistent blood pressure measurement is a critical aspect of patient care, often serving as the first diagnosis and treatment for many individuals, and Midmark's Better BP® initiative aims to address this through a comprehensive approach.Proper patient positioning, as identified by the American Heart Association and the SPRINT study, is a key factor in obtaining accurate resting blood pressure readings, with Midmark's research showing it can lower readings by an average of 7 points on the systolic and 4.5 points on the diastolic scale.Midmark is leveraging Dr. Tom's expertise in computer science and systems analysis to ensure consistency in blood pressure measurement, including hands-on testing and validation protocols, as well as exploring the use of AI and large language models to streamline clinical workflows.Seamless integration of blood pressure data into electronic medical records (EMRs) is a priority for Midmark, as they aim to minimize workflow disruptions and provide healthcare providers with accurate data that can be easily incorporated into their clinical decision-making processes.As the healthcare landscape evolves towards value-based care, Midmark sees opportunities to leverage its expertise in areas like infection prevention, blood pressure optimization, and diagnostic tools to become a true partner in addressing the challenges faced by healthcare providers.Resources:Midmark on the webAmerican Heart AssociationSPRINT studyBetter BP®MGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

In this episode of the Women in Healthcare podcast, host Adrienne Lloyd sits down with Kenyokee Crowell, a seasoned healthcare leader who has held key roles at organizations like the Cleveland Clinic and Highmark Health. Crowell shares her insights on effective physician collaboration, building organizational culture, and navigating career transitions.Actionable Takeaways:Prioritize transparency, trust, and relationship-building when collaborating with physicians to align on patient-centric goalsUnderstand an organization's culture and decision-making processes to drive sustainable change as a senior leaderDevelop a strategic career plan, including a 30-second elevator pitch, to own your growth and advocate for yourselfConsider work-life integration over strict "balance" - find ways to pursue personal interests while remaining professionally engagedBe open to calculated risks and new experiences to expand your skillset and perspective.Resources: Adrienne Palmer LloydConnect with Adrienne on LinkedInTo see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit: https://bit.ly/womeninhealthcarepodcastAdrienne’s Services & More Connect with Kenyokee on LinkedIn  Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Katie Holcomb, Product Marketing Manager at Surescripts, to discuss the vital role of interoperability in healthcare. Katie provides insights into Surescripts' mission to simplify healthcare data exchange and reduce clinician burnout. Tune in to learn about the Trusted Exchange Framework and Common Agreement (TEFCA), Qualified Health Information Networks (QHINs), and how these innovations are transforming patient care.Key Takeaways:Top three benefits of connecting to a QHIN as a clinician or medical practice: 1) Greater access to clinical information2) Reducing clinician and medical practice staff burnout3) More time with your patientsTop four ways connecting to a QHIN is different than the clinical data you may have access to today: 1) Expanded participation and reach in accessing clinical data2) The requirement that you have to GIVE information in order to GET information3) Ensuring network integrity4) Better patient matchingResources: Learn more about the Trusted Exchange Framework & Common Agreement (TEFCA) and Qualified Health Information Networks (QHIN) at: https://rce.sequoiaproject.org/tefca/ Surescripts.com/QHIN Contact your EMR or EHR vendor to make sure they get connected to a QHIN!Access Surescripts’ “QHIN Readiness Guide” at surescripts.com/QHINreadyCheck out this Medical Economics article from Dr. Lynne Nowak, Surescripts’ Chief Data & Analytics Officer: https://www.medicaleconomics.com/view/we-shouldn-t-let-nostalgia-cloud-the-real-impact-of-interoperability-in-health-care Join the TEFCA/RCE monthly informational calls (open to the public):  https://sequoiaproject.org/events/

Welcome to the MGMA Week in Review podcast, hosted by Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA. In this episode, Daniel and Colleen dive into a range of important healthcare topics and trends, including:Axios article on states regulating AI in healthcareBecker's interview with Dr. Mia Yang on the overlooked role of caregiversGallup poll on rethinking succession planningInnovative Healthcare article on reducing energy consumption in radiologyMGMA Connection magazine article "Future Proof Your Practice" by Tina DamicoMGMA Analytics cloud-based data analytics toolWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes journalist, author and public speaker Celeste Headlee to discuss themes from her book Do Nothing: How to Break Away from Overworking, Overdoing, and Underliving. Headlee shares her personal experiences and surprising insights from her research along with practical strategies for finding balance and reclaiming one's sense of self.Key Takeaways:Sharing her personal journey into addressing burnout, Headlee discusses the parallels between the demands of journalism and the medical field while noting the common links of burnout in journalism and healthcare.As Headlee researched burnout, she encountered a series of "epiphanies" that challenged her long-held beliefs about the necessity of work for human fulfillment and well-being.Headlee's research uncovered evidence that for most of human history, people worked far fewer hours than the modern-day norm, with some cultures celebrating extended periods of rest and leisure.While technology itself is not inherently problematic, the constant presence of devices and the inability to distinguish between work and personal use can have detrimental effects.Sharing her own strategies, Headlee advocates for a more intentional and balanced approach to technology use such as setting time limits, creating "opening and closing" hours for email and social media, and even going on tech-free vacations.Headlee's overall message emphasizes the importance of reclaiming control over our lives and finding the balance that allows us to thrive professionally as well as personally.Resources:Celeste Headlee on the WebDo Nothing: How to Break Away from Overworking, Overdoing, and UnderlivingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: dwilliams@mgma.comRyan Reaves: rreaves@mgma.comColleen Luckett: cluckett@mgma.comThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Zoll Data SystemsThis podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.MGMA AnalyticsIn the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.