Ascendo AI

Ascendo

Ascendo.AI automates support experiences together with customer support teams. Ascendo Human-Machine self learning engine increases the speed, accuracy, and productivity of customer support and success teams. Ascendo helps agents solve issues, detects anomaly, provides knowledge intelligence, manages backlog, makes spares planning smart. It provides fully automatic self service to end customers with cutting-edge AI, Cognitive RPA, NLP, and ML technologies. For any leader of support or success, Ascendo accelerates customer experience by revealing insights from every post-sales customer interaction. The insights are across Trending issues, Knowledge intelligence, Support Experience, Employee Experience, Quality and Voice of the Customer. read less

TechnologyTechnology

Episodes

Oct 20 2022

Strategies to manage difficult situations with key customers

The pandemic has taught us innovative ways to connect with key customers more than ever before. But how do you define your key customers? Is it simply someone bringing in an amount or share of recurring revenue, a level of profitability we have with them, or someone that also checks the following-Customer lifetime valueLevel of influence and/or authorityNumber of referrals they makeLevel of alignment between shared goals (partnership)