Ep 556 features Joey, a Professional Development Specialist with Aurora 911 out of Colorado.

Episode topics –

• Joey's path to joining the public safety field and his personal connection to 911 dispatching

• The emotional and professional challenges faced during initial training and first emergency calls

• The unique structure and supportive culture at Aurora 911, including professional development roles

• Benefits and amenities provided to dispatchers, such as ergonomic workstations and a free coffee machine

• Advice for new dispatchers on trusting the process and overcoming self-doubt

If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.