Terry Kyle, CEO, and Co-founder of WPX.net talks about starting the company, building his MVP, and how he sets himself apart from competitors. Listen and learn.
WPX.net is a WordPress hosting platform that specializes in providing excellent customer service and speedy services. Terry ventured into the hosting industry as an entrepreneur in 2013 even though he had already been using hosting companies for approximately 15 years. Terry Kyle, the CEO and co-founder, tells Geordie about his journey.
After using hosting services for many years with little satisfaction, Terry decided to venture into the industry as an entrepreneur. He noticed that many things needed fixing in the entire hosting industry, and knew he could fix them and offer better services.
In 2013, Terry collaborated with his business partner, and together they formed Planet Hosting. He explains why they chose that name and their vision at the time.
Many entrepreneurs and marketers often dread product launch days for fear that their websites will crash. Experiencing a website downtime during a critical event is one of the worst things an entrepreneur can experience.
Apart from rendering you ineffective, it can demonstrate your incompetence, forcing potential customers to lose trust in your brand. Such unfortunate scenarios are what Terry and his team are trying to save marketers and entrepreneurs from by guaranteeing maximum website speed and reducing downtimes as much as possible. Listen to the podcast for comprehensive details about this concept.
Different businesses discover their product-market fit in various ways. For Terry, delivering excellent services marked their turning point. He talks about how his interaction with a particular SEO blogger bore fruit for his company. The blogger had a bad experience with another provider before engaging WPX, who fixed his website problem. He was happy and decided to write about WPX and its services. The blogger had a high following and out of that post, WPX gained lots of traction.
The pricing model you choose for your company can make or break it. Terry says they chose a cost-friendly and reasonable pricing model that nearly every potential customer could afford. He talks about their model comprehensively. You can get all the details from the podcast. At some point, Terry talks about WordPress plugins, saying they are both good and bad. How do these plugins affect the effectiveness of your website? Terry talks about it in the podcast.
Terry explains an anomaly that, according to him, was unique to the hosting industry, where firms hired non-technical staff. In this case, customers would have a rough time if their websites crashed because all they received were long technical articles that struggled to read and understand. He gives an illustration to demonstrate the complexity of such a scenario. Learn about it from the podcast.
To overcome such occurrences, Terry and his team introduced the “Fixed for you guarantee” approach, where they would fix offline websites free of charge. Review websites can be instrumental for your business, and Terry seems to agree. He says Trustpilot, their core review portal has been an instrumental innovation in building their reputation.
Terry recognizes the people who write reviews and those that create video testimonials for them as what sets WPX apart from its competitors. The team has overly invested in live chat so they can respond to inquiries or complaints fast.
Challenges in business are inevitable. Terry talks about a time in late 2021 when their website went offline for six hours in what he describes as Armageddon. Find out what triggered this problem and the consequences they suffered.
Every Dog Matters is an NGO that Terry and his team founded. WPX is a key sponsor. Their main goal is to rescue and give each homeless dog a spacious and comfortable shelter with sufficient food, water, proper healthcare, and freedom to socialize with people. Terry explains the strategies they are using to fix this problem in the podcast.
In the future, Terry hopes to rescue horses and donkeys too. He concludes the podcast with various quotes that could benefit aspiring and established entrepreneurs.