Remarkable Results Radio Podcast

This week Hunt discusses the basics behind debt and how to pay your debt down in a safe manor.• What factors go into evaluating whether debt is a good option or not?• How does leverage work with debt and how do you analyze the situation to make sure it will be a profitable one?• Do I actually want to be debt free or is this debt making me more money than it is costing me?• How do I select what debt to start paying down first?Thanks to our sponsor partner NAPA TRACSNAPATRACS.comHunt Demarest, CPAPaar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online : www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet a copy of my Book : Download Here

California is mandating 100% of new cars and light trucks sold will be zero-emission vehicles by 2035. How will electric vehicles change the composition of our industry? What are the service opportunities? Should you start working on hybrids if you haven't already? Hear from the perspectives of 3 California shop owners that are ready and prepared for the future. Watch Video Episode HERE John Gustafson, Gustafson Brothers, Huntington Beach, CA. John’s previous episodes HERE Dave Kusa, AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE John Eppstein, John’s Automotive Care, San Diego, CA. Listen to John’s other episodes HERE Show Notes: California non pretrolium zero emission no sales 2035Start working on hybrids- EV is a hybrid without a gas motorWhat are the service opportunities on EVs? Preventative maintenance package, component replacement, and programming.Where will you plug your car in? At home? Infrastructure?Staying in contact with customers on a consistent basis will be more important than it is now- visit per customer dropping but ARO going upRange anxietyFleet average age 12 years oldTrain service advisors- learn the language, get the trust of the EV customersAs a shop, if you're not working on hybrids now, you need to start. You need to learn it. You need to get that training because an EV is simply a hybrid without a gas motor for all intents and purposes. If you understand and have experience with the hybrid aspects, the electric side of hybrid vehicles, EVs will just come naturally. Thanks to our Partners Shop-Ware and Delphi Technologies Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com Connect with the Podcast -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts:

Industry Stalwart Steve Brother recently passed away He was well ahead of his time His philosophy is still, and will continue to be, valid today He has positively affected you, even if you don't know it.Thanks to our Parnter, NAPA AUTOTECH napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE

This shop is too slow. This shop is too busy. This shop doesn’t know either way. It wasn’t long ago that we heard a good bit of chatter regarding shops who were experiencing slow days but most recently we have experienced shops on the other end of the spectrum. They’re too busy and have mentioned pausing their marketing. In this episode, we discuss what shops can do to shift their marketing instead of stopping all together.Talking PointsThe too-busy shop trend - sound crazy, but true.Mistake: stop marketing. Busy today does not mean busy tomorrow.Stopping all marketing creates a roller coaster effectEverything is great until one day it isn’tDo you own a business or do you own a job? It’s time to grow up.Never stop marketing; pivot instead.Change messaging to less sales/promotion and more cultureStart hiringFocus on brand buildingMessaging Shift to:More company cultureBrand awarenessGreat Place to workCustomer AcquisitionAdsCommunity RelationsSocial MediaSEOCustomer RetentionEmailsTextingSocial MediaThanks to our partner, RepairPal. Visit the Web HEREHow To Get In TouchWebsite - https://independentautodieselrepair.com/ Facebook - https://www.facebook.com/IndependentAutoandDieselRepairHow To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com

Recorded Live at Vision 2023, we are with 3 trainers that describe training as a lifestyle, not a job. Today's technicians must have an engineering mindset in order to repair vehicles and that requires a continuous commitment to learning, improving, and teaching for both the trainers and attendees. Ryne Thomason, NAPA Trainer Bill Weaver, NAPA Trainer. Listen to Bill's previous episodes HERE Curt Eigenberger, NAPA Trainer Show Notes "Job of a trainer isn't a job, it's a lifestyle."Knowledge is sort of a burden, once you've accumulated it, it's your burden to distribute that back out to the field.Daytime training generally works better given the time in the environment as far as you can do things more hands-on than in the evenings Invest in training, keep a training resume.Teaching or taking, it doesn't matter. You're always learning something new if you have an open mind.If you come back after training and you show me you've improved your skills and your profitability, then everybody wins. If you can teach somebody else a skill that you have, you have mastered that skill Connect and interact when you're teaching in classMake a commitment right now for the rest of this year, you're gonna put your guys out in training and give them opportunities. Measure it after an entire yearIf you're spending time, money, and the investment to grow your technician, but then not allowing the technician to grow, that's a management problem.Your technician has to be an expert in fluid dynamics, thermodynamics and an IT expert to diagnose and repair a modern vehicle.To be an automotive technician now, you need an engineering mind. And you have to develop your own way of understanding critical thinking because you have to blend the real world of mechanical, with the engineering world of electronics that's in there.  Thanks to our Partner, NAPA AUTO CARE

During Today's episode #104 The crew from SMP and I Talk About: What is a Chicken Flicker?Behind-the-scenes dirt on Kim & Brian from SMPWhat's the best part of your work day? What's the difference between a successful client and one that isn't? What would your advice be for a shop starting out that isn't able to hire someone like SMP?How cute is Dutton?Favorite Cartoon Character? What did you want to be when you grew up? What book are you reading now, if any?This episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:30% increase in revenue by improving transparency and trust50% reduction in time spent researching and ordering parts10% increase in profit margins through robust reportingClick here to learn more about AutoLeap and schedule a demo: http://bit.ly/3GRgO88Don't forget to rate and review us! Connect with Chris:chris@autofixsos.com940.400.1008www.autoshopcoaching.comFacebook: https://www.facebook.com/AutoFixAutoShopCoachingYoutube: https://bit.ly/3ClX0ae

How do you create an amazing customer experience in your business? Guess what? No one is born with those skills, but your employees are can turn talent into a skill with proper training.  Joe Marconi, Executive Council Member, Elite Worldwide. Auto Shop Owner. Joe’s Episodes HERE. Watch Full Video Episode HERE Show Notes:  https://www.autoshopowner.com/ It's never too early in business to prepare for the unexpected and your eventual exit.Life can throw you a curveball, and we have all heard the stories of a shop owner that had a life-changing illness or worse. As a shop owner, are you prepared for life's curve balls? And what about your family?  In addition, the primary responsibility of the business owner is to create an exit strategy.  It's not that you are selling tomorrow, but preparing for an exit strategy grows a successful business and is worth more. Curveballs and Exit strategies go hand in hand. Build your business as a home; build it to sell in the futureTHA 316 surviving health scareDelivering an amazing customer experience is taught, not assumedAmazing customer service is lacking these days, and so is creating a world-class customer experience. By the way, customer service and customer experience are different. All too often, we blame the employees, especially younger people, for not having the people skills to create an amazing customer experience. Well, no one is born with those skills, and just like the skill of playing the piano or shooting a basketball, having the talent is one thing, but to hone that talent into a skill takes training. What is great customer service? What does it look like? Do you have in-house training in place for everyone in the business? Be prepared for customers- lower their anxiety.Get into the hearts and minds of the individual- personalize it, make notesTalent comes first, develop the skills comes second Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All...

Recorded Live at Vision 2023, Al Wright and Travis Troy discuss the benefits of joining MWACA's S.O.S. (Shop Owner's Support) Group. When we can support and learn from other shop owners, we continue Advancing the Aftermarket and raising the bar for the industry. Travis also gives us an overview of Vision's newest class for general service technicians. Al Wright, John’s Automotive, Cedar Rapids, IA. Al’s previous episodes HERE Travis Troy, Honest Wrenches, Akeny and Des Moines, IA. Listen to Travis’ other episodes HERE Show Notes Travis Troy- 21 team members attending Vision 2023MWACA SOS Shop Owner’s Support- What is an S.O.S. Group? Think of it as your advisory board. Our S.O.S. Groups consist of no more than 10 shops that meet on a monthly basis. Meetings are similar to “twenty groups” without the intense financial focus or expensive monthly commitment. Groups meet monthly at a participating shop to discuss relevant issues, set and review goals, and evaluate the hosting shop.   Be vulnerable, and be transparent, not as a business owner but as a friend. We are not each other’s competition. Learning from others, raising the bar for the Automotive industry FTI- failure to implement, the number one failure for shop owners. Debrief after the SOS meeting with a list of items to work on and change. Elevate before you grow.GSTA General Service Technician Academy - 2-day course. This program benefits the technician and the shop with increased efficiency, knowledge, and safety, as well as cost-savings by helping prevent beginning mistakes. Certifications will come from Tire Industry Association (TIA), Automotive Lift Institute (ALI), and Mobile Air Conditioning Society (MACS). GTSA will cover- Tire Safety – hands-on mounting and dismounting, repair procedures and balancing, Tire pressure monitoring basics, Lift safety – Including Information access for proper lift placement, OSHA and shop safety training, Alignment basics, Intro to Air Conditioning, Electricity Fundamentals, Introduction to Digital Vehicle Inspections - a systematic approach to test drives, inspections, photos and videos and the benefits to the tech and to the shop of performing the DVI.Surviving a Health Scare [THA 316] Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at

This week Hunt discusses the current banking crisis and the collapse of Silicon Valley Bank.• What happened to Silicon Valley Bank, and are there other banks at risk of the same fate?• What risk factors played a role in the eventual collapse of the bank?• What role does the government play in these situations, and what are they doing to fix this?• What are the after effects of something like this going to be?Thanks to our sponsor partner NAPA TRACSNAPATRACS.comHunt Demarest, CPAPaar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online : www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet a copy of my Book : Download Here

It's time to shift your mindset on comebacks! Consider comebacks as a second opportunity to learn, make it right with the customer, have a training moment with your employees, and document and discover ways to improve your quality control. Watch Episode HERE Aaron Woods, X-tra Mile Auto Care, Stillwater, OK. Listen to Aaron’s previous episodes HERE Clint White, Service Advisor Coach & Shop Consultant with CWI and currently holds multiple ASE certifications. Clint’s previous episodes HERE Jim Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE. Deidre Parker, Chloe's Auto Repair, Woodstock, GA. Show Notes:  It's your second opportunity!Address the issue promptly: When a customer returns with a complaint or problem, the repair shop should address the issue promptly and efficiently. This includes communicating clearly with the customer about the problem and what steps will be taken to resolve it.Re-diagnose as a Team: The original technician and another technician/manager/Forman should thoroughly verify and diagnose the issue TOGETHER to determine the cause of the problem and the appropriate solution. Another misdiagnosis or underdiagnosis will damage the repair shop's reputation and further destroy the client’s trust.Prioritize the repair: Comebacks should be prioritized over other work to ensure the customer's vehicle is repaired immediately. This demonstrates the repair shop's commitment to customer satisfaction.Analyze the root cause: When a comeback occurs, the repair shop should analyze the root cause of the problem to identify any areas for improvement. This includes reviewing the repair process, technician training, and parts selection. Implementing changes to address the root cause can help prevent future comebacks.It may not be your fault, but it is your problem- empathy, resolve, and quickness. Evidence will be the evidence, but there is an opportunity to have integrity.Establish a healthy culture of accountability.Assume derived from the individual, but what about your processes? Communication error? What is your definition of a comeback at your shop?Documentation of the initial visitWhat is the greatest prevention tool? Final QC process “Cherish the Customer” allowance for customersAaron Woods: We define comebacks as any reason a customer has to return due to an error in communication or...

What is a Master Technician? Value of ASE Practical Testing? Charging to support a Master TechnicianThanks to our Parnter, NAPA AUTOTECH napaautotech.com Email Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE

Kim + Tracy Capriotto spend time in this episode laughing, chatting, and sharing about key moments in the industry, career transitions, and working with family. Tracy shares her battle with an internal dialogue. Thank you to our friends at RepairPal for providing you this episode. RepairPal is the key that unlocks more business for your repair shop. Learn More at RepairPal.com/shopsTalking PointsWorking with family. You’re either crazy or an angel. I think it’s an angel. What’s your top tip for working with family?what was it like watching your dad take on the automotive world with his podcast?at what point did you think you wanted in on that?what has the transition like for you joining your dad?let's chat about your Women in Auto Care involvement - what are your favorite events? what are you doing in that group? Your greatest lesson?your favorite podcast episode you've done so farfunniest edits + bloopersLagniappe (Books, Links, Other Podcasts, etc)Tracy’s Women in Auto Care PodcastCarm’s Podcast Episode about their Adoption StoryHow To Get In TouchGroup - Auto Repair Marketing MastermindWebsite - shopmarketingpros.com Facebook - facebook.com/shopmarketingpros Get the Book - shopmarketingpros.com/bookInstagram - @shopmarketingpros Questions/Ideas - podcast@shopmarketingpros.com

"Keep a cool quarter of a million? Or give it away.... You’d think that was self-evident, but usually, companies are unintentionally giving it away. If you’re like most of our clients, you’ve got enough worries on your plate when it comes to making sure everything in the business is running smoothly. You don’t have the bandwidth to take on another project, especially one this large—that has the probability of costing the company thousands of dollars in repairs, overages, gas...the list goes on. Recently we helped a company drive down the cost per mile from 48 down to 36 cents per mile by showing them how they can run their vehicles longer for more mileage and reduce their total investment in that vehicle, therefore, lowering the cost per mile. They were replacing their vehicles every hundred thousand miles. We showed them how much they can save by extending the mileage to double and triple which...came out to a cool quarter of a million dollars. That’s where we come in. We help businesses just like yours run more smoothly with less breakdowns, less downtime, and more profit in their pocket at the end of the year." Bill Deboer Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE. Show Notes freefleetbook.comGrowing with fleet and retail- had office space next to the current location, rezoned it highway commercial to be recycled and added 6 bays.RR 481: David Saline – Start or Grow Your Fleet BusinessWrote the book to try to speak to those people so that we can acquire more fleets and bring people into their wheelhouse, but also help out those people that aren't to the point where needing a fleet management team, but they're just trying to survive on their own. Downloadable PDF- cost per mile, vehicle maintenance tracker spreadsheet etc"The fractional fleet management program, where they can hire us, we can manage their fleet for a fraction of the. Because we're doing it on a fractional-time basis, they don't need that full-time management. But at the same time, they get all the same perks and benefits."Get 30 vehicles collected with only one or two contact points. So now you're not making 30 individual calls; you're making one phone call. You get a good relationship going with the key stakeholders and the decision-makers in those fleets. Telematics- all that data gets pulled into our fleet management program as we set up these vehicles on the maintenance schedules as they hit their miles.Share it with their prospects for fleets Thanks to our Partner, NAPA AUTO CARE

During Today's episode #103 Why Are You Leaving The Industry? I Talk About: What’s the Problem?Why Are They leaving?What do we do about it?Link for the Survey: http://bit.ly/3EVVjSfThis episode is sponsored by AutoLeap. AutoLeap is a cloud-based all-in-one automotive invoice software that helps you supercharge your mechanic shop. Their customers have experienced:30% increase in revenue by improving transparency and trust50% reduction in time spent researching and ordering parts10% increase in profit margins through robust reportingClick here to learn more about AutoLeap and schedule a demo:AutoLeap Link: http://bit.ly/3GRgO88Connect with Chris:AutoFix-Auto Shop Coachingwww.autoshopcoaching.comwww.aftermarketradionetwork.com 940-400-1008Facebook: https://www.facebook.com/AutoFixAutoShopCoachingYouTube: https://bit.ly/3ClX0aeEmail Chris: chris@autofixsos.com

A surprise taping of a tribute to the eight years since starting the service aftermarket’s premier podcast. We also want to express gratitude to the hundreds of guests that have enriched over 1,100 episodes of the collection of Remarkable Results Radio, the Town Hall Academy, and Aftermarket Weekly podcasts. We thank them for sharing their wisdom so we all rise to new levels of success. We will continue to provide the industry's widest range of topics, both in audio and video formats. And along with the 1 ½-year-old Aftermarket Radio Network, we are there for every aftermarket professional to Advance the Aftermarket. Watch on Youtube HERE Featuring: Rena RennebaumTracy CapriottoBill NaluChris CloutierChris CottonClint WhiteBrian WalkerKim WalkerMatt FanslowAaron WoodsDwayne MyersCecil BullardHunt DemarestTim Shaffer Episodes for all Aftermarket Radio Network Shows: Remarkable Results Radio HERE. This includes the Town Hall Academy, Aftermarket Weekly and CarmCast’sMatt Fanslow HERE. Diagnosing the Aftermarket A to ZHunt Demarest HERE. Business by the NumbersChris Cotton HERE. The Weekly BlitzKim and Brian Walker HERE. The Auto Repair Marketing Podcast Connect with the show: Aftermarket Radio Network

Communication is full of opportunities and challenges. How do you effectively communicate with everyone in your business, especially if you're a multi-shop owner? Bill Snow discusses their own internal app and why it is critical in their business. Bill Snow, VP of Franchise Development and Operations, Rad Air. Listen to Bill's previous episodes HERE Watch Full Video Episode HERE Show Notes:   Internal company app- 10 franchises, how do you effectively communicate with everyone? Communication- opportunity, and obstaclesUpcoming training in town- instead of the email trickle-down effect to technician level, switch to an app. Set reminders, set deadlines (video/training/messages), two-way street.  Sending videos, employee manual, training, insurance, etcLearning Management System- inside the app, developed video content (short segments)Career fair- discuss the app for the company Onboarding new employees- onboarding videos prior to the first dayApp developer: https://www.verasana.com/ Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour Connect with the Podcast: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books

Servers, network, VOIP phones, and security, oh my! Recorded live at the 2023 Institute Summit, Jeff Matt and David Boyd discuss phone skills, IT support and identifying inefficiencies and technology risks with your business. Jeff Matt, Victory Auto Service, 11 Locations, MN and FL.  Jeff’s previous episodes HERE David Boyd, Inbound INC.  Show Notes VOIP (voice over IP)- recording phone conversations, ‘replay booth,’ specific workspace with a  particular service advisor for incoming and outgoing, and time of phone calls for training purposes.  The entire conversation with a customer happens over multiple phone calls.  Phone skills- undervalued when it comes to your business’ success.Check with your State rules for recorded phone calls.IT support- safety net, systems, network, firewalls, servers, cameras.Identifying inefficiency and technology risks. Jeff Matt’s security camera caught the burglar at his shop.Your local IT person might not have the capabilities to handle what your business needs- talk to fellow shop owners/business owners. Search business management consulting, six sigma, engineering. Disrupter- moving away from cable and DSL providers.  Identifying server issues with cables, job satisfaction continues to grow. Video phones- visual face to face conversations. Customized recording and limited access for employees (permissions).Technology, network, systems, and software- understand the how and whyCallinbound.com Thanks to our Partners, AAPEX and NAPA TRACS. Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 - Nov 2, 2023, AAPEX - Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com Connect with the Podcast: -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our...

This week Hunt discusses common mistakes and tips to better manage and protect your #cash. • How to understand if your personal spending requirements are hurting your business?• How can you ensure that you aren't taking too much out of your business?• Can there be too much cash in your business? What to do to minimize risk and maximize return.• What options exist to get a better return on my money without significant risks?Thanks to our sponsor partner NAPA TRACSNAPATRACS.comHunt Demarest, CPAPaar Melis and Associates – Accountants Specializing in Automotive RepairVisit us Online : www.paarmelis.comEmail Hunt: podcast@paarmelis.comGet a copy of my Book : Download Here

Will diagnostic work overtake remove and replace work? How will you position and present your shop as a technologically advanced repair center? What training will our employees need? How will artificial intelligence impact our industry? Will we be prepared? Join Jake Sorensen, Chris Chesney and Derek Kaufman as they discuss the shop of the future. Watch Episode HERE Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT Listen to Jake’s previous episodes HERE Chris Chesney, Training and Organizational Development, Repairify. Chris’ previous episodes HERE Derek Kaufman, Managing Partner, Schwartz Advisors, President of C3 Network. Listen to Derek’s previous episodes HERE Show Notes: Looking up and reading service procedures is already a must, but even more so as technology advances. Example: ADAS systems now require calibrations when performing repairs like an alignment or bumper cover removal. If you change a headlight assembly that requires bumper R&R, you may need to perform a radar calibration. The only way to know for sure is to read service information. Reading technical information/technical reading skills- much different than reading newspaper or Facebook posts, a book etc.Evelyn Wood speed reading course- reading with purposeAn explosion of information- computing power for all industries 2022 captures over a trillion data points that will be aggregated to provide insightsAI- mining data for trendsDiffusion of innovation curve- 17+ years for EV’sWe have expected Technicians to be masters of everything. Many better diagnostic technicians are inefficient at R&R and do not enjoy it.Shift mindset to a technology industryEven today, electric vehicles account for 18% of new vehicles sold, and those won't be in our bays tomorrow.By 2030 the population of vehicles in operations, over 300 million, and only 8% will be electrified.

Danielle (wife) has been sick Missing Vision KC Medical System Disappointments Network Can = Safety Net Medical Industry Can Learn from Us Cherish/Appreciate TimeThe show is sponsored by NAPA Auto Care napaautocare.comNAPA Benefits Center: napabenefitscenter.comNAPA Member Site: member.napaautocare.comEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel HERE