John's passion in this episode will encourage any municipal executive, City Manager, and/or Director that right now is the time to be a leader.

Customer satisfaction is an important part of keeping a business open, municipal organizations are no different.

To keep your customers happy, you have to identify who your customer is and know what makes them happy.

Even though we are facing a COVID-19 recession, now is the time to be creative by implementing new systems that will create higher productivity in the workplace.

If you already have an ERP / database program in place, build your “systems” from there and make it better.

Being stagnant and comfortable with old ways will not help you succeed during these times.

Take a listen to this episode as John breaks down the three ways of systemizing your municipal Department to allow you to do more with less.

This is the time to work smarter, not harder.

Get your pen and paper out because school is back in session!