Scaling Culture

Scaling Culture

Join Ron Lovett (who is obsessed with culture) as he speaks with thought leaders who share their experiences with building incredible high performing cultures. read less
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Episodes

From Day One to Lifelong Satisfaction: Mastering Employee Engagement
2d ago
From Day One to Lifelong Satisfaction: Mastering Employee Engagement
Our guest today is Joey Coleman, who helps companies keep their customers and employees. As an award-winning speaker, Joey Coleman shares his First 100 Days® methodology for improving customer and employee retention with organizations around the world, such as Whirlpool, Volkswagen Australia, and Zappos. His two books have received critical acclaim and both were instant Wall Street Journal best sellers.  In this episode of Scaling Culture, Ron and Joey discuss: The importance of building advocates when onboarding new employees, and some strategies to build strong connections from the outset  What is the scientifically proven hiring remorse phase and why continuous communication during this period is critical  What is a personal operating manual, and why should everyone adopt one? And finally, why understanding the phases of the employee lifecycle leads to better retention and satisfaction in the workplace  For more information about Joey or his work, please follow his on LinkedIn or go to https://joeycoleman.com To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high performing team, please go to ScalingCulture.org More on Joey Coleman's books! Never Lose a Customer Again shows how to turn any sale into a lifelong customer and his newest book, Never Lose an Employee Again details a framework companies around the world can use to reduce turnover and increase employee engagement.
‘Mighty Five’ Framework for Elevating Company Culture - Episode 101 with Robert Glazer
Feb 14 2024
‘Mighty Five’ Framework for Elevating Company Culture - Episode 101 with Robert Glazer
Our guest is Robert Glazer - a serial entrepreneur, award-winning executive, bestselling author, and keynote speaker. Robert is the Founder and Chairman of the Board of global partner marketing agency, Acceleration Partners. Under Bob’s leadership, Acceleration Partners has become a recognized global leader in the affiliate and partnership marketing industry, establishing best-in-industry processes for client acquisition, retention, culture and service. Bob has a passion for helping individuals and organizations build their capacity and elevate their performance. Bob shares his ideas and insights via Friday Forward, a popular weekly inspirational newsletter that reaches over 300,000 individuals and business leaders across 60+ countries. He is a #1 Wall Street Journal, USA Today and international bestselling author of six books: Elevate, Elevate Your Team, Friday Forward, How To Thrive In The Virtual Workplace, Performance Partnerships and Moving To Outcomes. He also hosts the Elevate Podcast, a top podcast for entrepreneurship in over 20 countries with over 1,000,000 downloads, putting it in the top 0.5% of all podcasts. Outside of work, Bob can likely be found skiing, cycling, reading, traveling, spending quality time with his family or overseeing some sort of home renovation project. In this episode of Scaling Culture, Ron and Robert discuss: The influence of Southwest Airlines’ emphasis on culture and how it was a major source of inspiration for Bob in his business   Bob’s ‘Mighty Five’ framework for great company culture   Understanding your “why” in leadership and communicating that to your team   How to screen for core values during the onboarding process   The importance of tough conversations in effective leadership. For more information about Robert Glazer or his work, please follow him on LinkedIn or go to robertglazer.com To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues!
Charting Clearmotive’s Culture Journey: AHA Moment, Lessons, Strategies & Impact -  Episode 100 with Tyler Chisholm
Dec 30 2023
Charting Clearmotive’s Culture Journey: AHA Moment, Lessons, Strategies & Impact - Episode 100 with Tyler Chisholm
Our guest is Tyler Chisholm, Co-Founder and CEO of clearmotive group, a full-service marketing agency, and the host of two podcasts — They Just Get It and Collisions YYC. Tyler's superpower is being “endlessly curious,” which has served him in many ways, from growing up on the farm to his passion for marketing.Tyler is a dedicated philanthropist and founder of Red Express, a project designed to put toys in the hands of children in need each holiday season. He is an ambassador for International Justice Mission Canada…helping to support their goal of ending slavery in our lifetime. In 2012, Tyler received recognition as one of Avenue's Top 40 Under 40. In this episode of Scaling Culture, Ron and Tyler discuss: Clearmotive’s incredible journey and their culture AHA moment How to define behaviours that drive values (even by using the help of AI ChatGPT) and incorporate that into a hiring process  Key learnings from Jim Collins’ most recent event in Chicago Hybrid environments and how to create culture inclusivity for contractors and part-time team members Strategies for developing leaders within your organisation and learning in the flow  For more information about Tyler or his work, please follow him on LinkedIn or go to tylerchisholm.com To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues!
Culture by Design, Blameless Problem-Solving and Impactful Company Rituals - Episode 99 with David J. Friedman
Nov 2 2023
Culture by Design, Blameless Problem-Solving and Impactful Company Rituals - Episode 99 with David J. Friedman
Our guest is David J. Friedman - Founder/CEO of CultureWise and the author of two books “Culture by Design” and “Fundamentally Different” His leadership story began in the 1980’s where he cut his teeth as President of RSI, an award-winning employee benefits firm in the Philadelphia area. In 2006, RSI were the only company to win New Jersey’s highest award for quality – the Governor’s Award for Performance Excellence. It was their unique culture that was the foundation for their success. In 2011, David published my first book, Fundamentally Different, which is based on the insights he learned and taught throughout his leadership career. Since that time, he has led more than 600 workshops and taught more than 7,500 CEOs. In 2018, he published his second book, Culture by Design, which quickly became the “go to” manual for companies looking to truly operationalize their culture, and in 2021, he published its 2nd edition, updating his original work to address the challenges of the new remote workforce. With his team at High Performing Culture, he created the CultureWise® operating system which is now used by nearly one thousand companies across North America. In this episode of Scaling Culture, Ron and David discuss: How people are your most significant and sustainable competitive advantageWhy defining fundamental behaviours is more important than defining core valuesThe power of practicing blameless problem-solvingBuilding impactful company rituals that will lastHow to select a good culture fit and how to properly integrate them into your business. For more information about David or his books, please go to davidjfriedman.com. To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org. Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues!
Listening to Employees and Leveraging Data to Better Understand and Deal With Burnout - Episode 98 with Dr. Gary Russo (Providence)
Oct 18 2023
Listening to Employees and Leveraging Data to Better Understand and Deal With Burnout - Episode 98 with Dr. Gary Russo (Providence)
Our guest is Dr. Gary Russo - the Executive Director of Workforce Intelligence at Providence; a not-for-profit health system supporting ~120,000 caregivers (employees) across the US West Coast.  Gary has >10 years of experience building world-class analytics teams while leading People Analytics and Workforce Planning initiatives. His passion is to empower others to embrace data-informed decision making through education and inspiration. Dr. Russo’s prior training in neuroscience research continues to give him unique insights into the challenges of translating complicated predictions into actionable recommendations. He has been recognized as a People Analytics & Planning Trailblazer, a Top HR Leader to Follow, and a Top 25 Innovator in Healthcare.  In this episode of Scaling Culture, Ron and Gary discuss:   Listening to employees while protecting confidentiality How to ask big questions and what matters most? How to leverage data to better understand and deal with burnout Workforce decisions and their economic impact on businesses - and how to measure it The tech-touch balance and how much can you really trust artificial intelligence?  For more information about Gary, please follow him on LinkedIn. To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org. Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues!
Culture Transformation With 300,000+ People and 175 Years Legacy - Episode 95 with Judith Wiese (Siemens)
Sep 6 2023
Culture Transformation With 300,000+ People and 175 Years Legacy - Episode 95 with Judith Wiese (Siemens)
Our guest is Judith Wiese - Chief People and Sustainability Officer at Siemens. Judith has more than two decades of international experience in various HR fields. In her current role at Siemens, Judith focuses on driving an inclusive and empowering culture that paves the way for continuous transformation and accelerating Siemens’ sustainability ambition to help solve the world’s biggest challenges. Previously, she was Chief Human Resources Officer at DSM and Head of People & Organization at Mars. In this episode of Scaling Culture, Ron and Judith discuss:   Judith's career journey and how she joined Siemens Chief People and Sustainability Officer at the same time when there was CEO change.Siemens culture transformation with 300,000+ people in more than 200 countries and 175 years legacy.Siemens 4 priorities, 8 leader traits and their way to making things measurable.Sustainability, importance of language and how to foster strong culture and maintain diversity at scale. For more information about Judith, please follow her on LinkedIn. To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org. Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!
Bolt: Conscious Culture - Episode 94
Apr 13 2023
Bolt: Conscious Culture - Episode 94
Our guest is Adam McBain - Vice President of People at Bolt. Adam’s career in people and culture spans 17 years and began initially in talent acquisition at Nokia. At Nokia, Adam discovered his true passion for human resources. He has held multiple roles throughout his career, from talent acquisition to people leadership. Adam enjoys mid to late-stage startups and prides himself on helping companies scale by leveraging culture and engagement to drive results. In his role as Vice President of People, he is leading Bolt’s People Operations, Business Partnership, Employee Experience and Communication, Talent Acquisition, and Total Compensation teams. Bolt is on a mission to democratize commerce. Bolt strengthens retailers’ relationships with their customers by unlocking secure, logged-in, lightning-fast checkouts. In this episode of Scaling Culture, Ron and Adam discuss:   Some of the best Bolt’s people and culture strategies: 4-day work week and conscious payConscious culture website, playbook and operating valuesEngagement surveys and people team internal roadmap for assessing culture   For more information about Adam, please follow him on LinkedIn. To learn more about Bolt’s Conscious Culture: Culture Playbook, please go to https://conscious.org/ To learn more about our books or our Scaling Culture Masterclass on how to build and sustain a resilient, high-performing team, please go to ScalingCulture.Org. Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!
Limbach: The Importance of Culture, How to Get Buy-in and Change Management - Episode 93
Mar 29 2023
Limbach: The Importance of Culture, How to Get Buy-in and Change Management - Episode 93
Our guest is Melissa DiMuro - Chief People & Culture Officer at Limbach, a public company of 1,700+ team members delivering engineering, construction and services solutions to owners and partners across the United States. Since joining the Company in January 2021, Melissa has designed a ‘First Choice Employer’ strategy to increase stability in a diminishing labor market, resulting in a 27% less attrition for them YoY. Previously, Melissa spent 15 years in global leadership roles in GE Aviation. Recognized by the CEO of GE Aviation for ‘Culture of Innovation Leadership’, she earned a reputation of scaling businesses and talent, scaling one engineering organization by nearly 5X to support record new product intros and promoting a record number of new executives. Melissa is a passionate advocate for diversity and has led the strategy for each organization she has been a part of, as well as serving as a leader of the GE Women’s Network. In this episode of Scaling Culture, Ron and Melissa discuss: Limbach's 120-year legacy: experience of going from a family company to private to public and what things changed and stayed the same? How to get through to people who resist or won't buy into culture? Change management tactics and the big mistake many leaders make. For more information about Melissa, please follow her on LinkedIn. To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org. Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!
Dr. Yuvay Ferguson: Gen Z in the Workplace and How to Lead Them - Episode 92
Mar 1 2023
Dr. Yuvay Ferguson: Gen Z in the Workplace and How to Lead Them - Episode 92
Our guest is Dr. Yuvay Ferguson - an Associate Professor of Marketing at Howard University’s School of Business. With almost 20 years of professional and academic experience, Yuvay is a lifelong lover of education and a fierce champion for inclusivity in all endeavors that impact the professional growth of future business leaders (Gen Zs). Her research interests focus on representation of Blacks, Millennials and Gen Z in advertising and their consumer behavior in the marketplace. And her consulting interests focus on partnering companies with universities to drive experiential learning in the classroom and build pathways for diverse candidates to have access to amazing career opportunities. In this episode of Scaling Culture, Ron and Yuvay discuss: Attributes of the Gen Z generation and what differentiates them from Millenials and Gen XWhat does Gen Z look for in the workplace and where is the line in the sand for things they can’t stand?How best to communicate feedback, resolve conflicts, motivate and connect with Gen Z?Strategies to attract and lead Gen Z to become the best versions of themselves? For more information about Dr. Yuvay Ferguson, please follow her on LinkedIn. To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org. Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!
Amazon: Leadership Principles, Innovation & Data Science - Episode 91
Feb 15 2023
Amazon: Leadership Principles, Innovation & Data Science - Episode 91
*This episode was sponsored by Empyrean, a top-tier HR technology company that empowers organizations to build a better culture by connecting employees to meaningful, life-enriching benefits. To take Empyrean's Benefits Maturity Assessment, please click here. Our guest is Carlos Adame - a Senior Global HR Leader at Amazon. In his role, Carlos is responsible for all strategic people planning and execution globally to optimize finance and Amazon performance. Prior to Amazon, he held HR executive roles at Providence and other well-known organizations such as UPS, PacifiCare, United Healthcare, and AltaMed. Also, Carlos is an associate professor teaching graduate-level Human Resources courses at USC Bovard College. In this episode of Scaling Culture, Ron and Carlos discuss: Carlos’ personal journey from Providence to AmazonSome ways Amazon uses data science to get closer to the customer and to their staffA new exciting initiative of Amazon’s with far reaching impact to rural communities Speed, innovation and systems to allow people to prioritise the most important thing  For more information about Carlos and his work, please follow him on LinkedIn. To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org. To learn more about a sponsor of this episode, Empyrean, please go to GoEmpyrean.Com, and to take Empyrean's Benefits Maturity Assessment, please click here. Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!
GroupM: How to Ensure a Company Is Aligned With Your Personal Values & Empathetic Leadership - Episode 90
Dec 14 2022
GroupM: How to Ensure a Company Is Aligned With Your Personal Values & Empathetic Leadership - Episode 90
*This episode was sponsored by Empyrean, a top-tier HR technology company that empowers organizations to build a better culture by connecting employees to meaningful, life-enriching benefits. To take Empyrean's Benefits Maturity Assessment, please click here. Our guest is Serena Anthony - Chief People Officer at GroupM North America. Serena is an expert Human Resources Management professional with over 20 years of experience working across complex ecosystems and demonstrating her true capabilities as an innovative thinker and change-maker in the field. In her role at GroupM, Serena designs and implements programs and support for their workforce across North America. Under her leadership, the people operation at GroupM challenges the conventional role of ‘Human Resources’ to more holistically reflect an operation focussed on the needs and wellbeing of its people and implementing new approaches and initiatives to tackle diversity, inclusion and talent equity across the board. In this episode of Scaling Culture, Serena and Chester discuss: Serena's career in HR and her biggest learnings from CBC having a front-row seat when the company was going through the Jian Ghomeshi scandal Creative strategies on how to effectively work with unions and build trust and relationships Empathetic leadership and how to deal with mass layoffs How to ensure a company is aligned with your personal values and is likely to be a place you’ll be proud to call home?  For more information about Serena, please follow her on LinkedIn. To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org. To learn more about a sponsor of this episode, Empyrean, please go to GoEmpyrean.Com, and to take Empyrean's Benefits Maturity Assessment, please click here. Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!
Chester Elton: How to Lead With Gratitude and Support Your Employees Mental Health - Episode 89
Nov 21 2022
Chester Elton: How to Lead With Gratitude and Support Your Employees Mental Health - Episode 89
*This episode was sponsored by Empyrean, a top-tier HR technology company that empowers organizations to build a better culture by connecting employees to meaningful, life-enriching benefits. To take Empyrean's Benefits Maturity Assessment, please click here. Our guest is Chester Elton, a #1 New York Times Bestselling Business Author, and an Organizational Culture, Employee Engagement, and Leadership Expert. He has been called the “Apostle of Appreciation” by Canada’s Globe and Mail, “creative and refreshing‚” by the New York Times, and a “must read for modern managers” by CNN. Chester is co-author of the multiple award-winning bestselling leadership books including All In, The Carrot Principle, Leading with Gratitude and Anxiety at Work. His books have been translated in 30 languages and have sold 1.6 million copies worldwide. Chester is often quoted in publications such as the Wall Street Journal, Washington Post, Fast Company and the New York Times. He has appeared on NBC’s Today, CNN, ABC, MSNBC, National Public Radio and CBS’s 60 Minutes. Also, Chester is the co-founder of The Culture Works and a board member of Camp Corral, a non-profit for the children of wounded and fallen military heroes. He serves as a leadership consultant and coach to firms such as American Express, The World Bank, Zoox, Momofuku, and the New Jersey Devils of the NHL. In this episode of Scaling Culture, Ron and Chester discuss: What’s driving Chester to write books?Random act of kindness and the ripple effectAnxiety at work and strategies how leader can spot it, normalize it and make it safe to talk about itGratitude stones, humility, empathy, vulnerability, mental health and how to lead with gratitude For more information about Chester and his books and work, please follow him on LinkedIn or go to ChesterElton.com. To learn more about our books or Scaling Culture 6hrs Masterclass Series, please go to ScalingCulture.Org. And to learn more about a sponsor of this episode, Empyrean, please go to GoEmpyrean.Com, and to take Empyrean's Benefits Maturity Assessment, please click here. Lastly, if you enjoyed this episode, please leave us a comment and share the podcast with one of your friends or colleagues. We’ll be back soon with another incredible guest!